Take overflow calls for the Colorado Department of Labor and Employment to assist the unemployed with any issues, answer questions, file claims or file for weekly pay.

Answer posts on Facebook and Twitter using Sprinklr and previously Spreadfast when users ask questions about client's policies or have general questions. Gather information about travel issues and transfer to customer service agents that require a phone call to resolve the situation. Worked on the phone as well answering inquiries and resolving travel issues. Client downsized team.

Input information from Medicaid applications and decipher if the client qualifies or not for State programs. Temporary assignment.

Listen to agent phone calls, provide feedback and document need for improvements. Edit time cards, correct time or pay, correct technical issues, handle difficult situations, enforce company policies, supervisor calls, answer questions for entire sales floor and help out as needed. Laid off. Company out of business.

* Contact potential leads via email. and maintain relations with interested prospects. * Research what authors have been looking at on the website. * Answer questions about services offered. * Go between for writers with editors, book cover designers, marketing, and others on the team. * Send invoices for services purchased.

* Register participant in state or employer programs. * Make outbound calls to anyone referred by doctor or who needs a callback. * Build rapport. * Answer general questions * Listen. * Temp assignment, contract ended.

Set doctor and eye appointments for members. Update records if needed or link to doctors or clinics. Transfer to correct departments for questions they may have about specialty practices, insurance or payment or if needed directly to a doctor or nurse for emergency assistance. Other duties as needed. Contract ended.

Prepped documents for scanning or returning to customer. Laid off due to lack of work. Also worked for company from 6/2010 - 10/2010. Same position. Laid off due to lack of work.

Tutor grade and middle school students in reading, math, spelling and writing either after school or in their homes. Also worked for Club Z from December 2010 - March 2011. Seasonal.

Tutor grade school children after school in Reading & Math. Seasonal

Take inbound calls for Jacuzzi Walk In Tubs and Easy Climber Stair Lifts and set appointments for outside sales reps. Listen to concerns about safety in the home. Employer out of business.

* Lead a team of 15 plus agents remotely. * Maintain contact with fellow supervisors to address issues as needed or Connect for Health Colorado contacts. * Assign outbound calls throughout the day. * Assign agents to handle Inbound calls. * Listen to calls. Provide coaching via one on one calls through Microsoft teams. * Build rapport with team via one on ones and team meetings. * Run weekly team meetings with updates from the client. * Answer emails from Hire Connects, Connect for Health Colorado and team. * Approve timecards and requested time off from team. * Track requests on calendar and maintain adequate coverage for calls. * Daily report to Hire Connections about attendance. Report late arrives, any who left early, or was absent. * Trouble shoot technical issues, answer questions as they arise, and follow up with Connect for Health Colorado, Hire Connections, and trainer as needed. * Train new hires and follow up to make certain online training is completed of required courses.

Tutoring children in their homes or after school in Reading. Seasonal.

Pick up, run, & distribute mail, relieve receptionist, prep and put away files, pull paid ones, shift for more room in cabinets, back up exec lunches, stock work, archive files, keep breakroom clean, run errands, order supplies, call service techs, and help out with special projects. Laid off.

Work as needed for clients in industries varying from medical, financial and various others.