Remotely install software and hardware. Remotely train end users on how to use Motorola hand held scanners.

* Provide PC & networking (NT) software & hardware support.Support user desktops * client/server & LAN-based solutions * install, maintain & upgrade software, hardware & peripherals * evaluate, recommend & implement solutions. I also act as Security Administrator creating/deleting ids within our Mainframe, AS/400 and Web Interfaces. Troubleshoot phone systems/cabling problems. Installation of phone systems.Compile weekly & monthly reports for our local RBO and Corporate offices. Show less

* Oversee network and clinical applications and hardware support. * Assist customers with resolutions of computer applications and operation via ACD (Automated Call Distribution) phone system. * Responsible for producing weekly/monthly help desk status reports. * Resolving issues with Kronos Time Clock system. * Assist in minor issues with help desk staff. * Creating Outlook & LAN ids.

* Processed requisition forms. * Scheduled appointments, answered phones, typed office memos, letters. * Prepared and submitted timesheets for all staff. * Trained new employees, prepared weekly and monthly financial/expense reports. * Rectified computer issues, and trained clients on basic computer skills.