Senior project program manager leading and supporting member experience process improvement initiatives. Uncover process inefficiencies and member abrasion pain points to create sustainable solutions. Data analysis, metric creation to improve and highlight value of initiatives. Utilize humble inquiry to respectfully challenge solution recommendations. Coach and mentor senior leaders and peers in strategic thinking, RCPS, metrics, and career path future thinking and strategies to improve capabilities and highlight strengths and acknowledge personal improvement opportunities.

Senior Business Consultant – Strategic Programs Senior member of a cross-functional team leading the successful pilot and deployment of the Lean Management System. Mentor and develop leadership capabilities to create and sustain a continuous improvement culture focused on delivering value to our members. Partner with business leaders to evaluate current state business processes, identified numerous areas for improvement, proposed future state business goals, and proposed and supported process designs and implementation.

Continuous Improvement Consultant Senior member of the Lean Management System tasked with providing senior leaders in both US and EU with change management accountability. A valued resource assigned high visibility process improvement projects involving senior leadership across various multiple business units to improve and expedite delivery to customers.

Underwriting Specialist, 2017-2018, 2014-2015, 2010-2013Successful, relied upon underwriting expert among leadership and peers. Sought after resource of underwriting knowledge, creative thinking, and professional opinion. Consistent, mentor of graduates of underwriting training, as well as new to company underwriters.Lean Management System Coach, 2015-2017Advancing member of the Lean Management System team responsible for consultative support and coaching of all levels of leadership through the successful deployment of the management system, use of process improvement tools, methodologies, and creation of a continuous improvement culture. Awarded Certified Management System Coach title, comparable to Green Belt certification.Training and Process Change Champion Coach, Mid-Atlantic Region, 2013-2014Key Middle Market Underwriting Specialist. Successfully developed the integration plan of new underwriters and associate underwriters due to a reorganization of resources. Trained, mentored, and sustained staff across three sites, as well as the transition of accounts and responsibilities to the new teams.