Handled day to day transaction including managing the store and new accounts Answers calls, emails and walk-in customer’s queries regarding the products.

Prepared employment contracts and other related employee documentation or letters ie., COE, Promotion Letter and the like. Assembled and maintained all personnel files including administrating employee records in Alesco (HR System). Liaising effectively with recruitment, payroll and HR teams Supporting performance management process Assisted in compilation of HR Reporting statistics against company KPIs Approve and validate employee timesheet ie., Annual Leave, Unpaid Leave, Site Allowances and Long Service Leave Collects New Hire Documents such as government mandated forms and also setting them up in Alesco (HR System)

Responsible in updating, maintaining and validating employee’s file in SAP Prepares all contracts for new hires and for employee variations Performed background check for leading provider of HR screening services Handles end to end concern of Human Resources through ticketing system (AskHR) ie. Escalations or Case Management SPOC in preparing reports of Recruitment Requests and Employment Transfers/Promotions/Salary Increase Ensured required documentation is received and reflected in SAP Determined work space requirements and sends letter of offer to new hires

Maintains good relationship with employees based in Europe, Middle East and Africa; Handling promotions, salary increases and any country to country or coordinated move. Assumes responsibility for monitoring the status of active and inactive employees for any eligibility of awards and retirement plan. Also, catering Global Cash Awards for all IBM employees which is being monitored on a daily basis. Processes any Growth Development Plan and Executive Salary Plan for eligible IBM employees. Validated all Cash Retention Program that IBM offers to its employees SPOC of various processes: JAZZ, IAM Clerical and Batch Errors Exposure in manual processing of Time and Attendance; Absences, Overtime and Vacation Provide excellent service and maintain good relationship with client by exceeding what is expected. Ensure correct entries in manual processes by validating any transactions entered by other practitioners.