Creation, implementation and continual monitoring of a set of performance standards that guarantee repeat business from clients/accounts.Receive, interpret, and process customer orders for Sales and Account Managers; research and resolve order discrepancies with customers and manufacturers. Develop company product knowledge in order to render technical advice to customers on product installation, operation and maintenance. Working directly for the salesperson, client, and architect/engineer to advise product solutions and layout. Maintain all certificates of insurance for deliveries and installations.Create visual and marketing presentations on product; determine necessary steps to complete project or client needs. Assign responsibilities, set time frame for pre-quote activities and assets needed. Show less

Liaison with clients to promote and sell merchandise, provide information, and build relationships. Supports the inventory and client database by entering /editing information and performing inventory checks. Researches client and product information as requested

* Coordinates all the required special inspection reports, departmental inspections and mechanical equipment use cards. * Contacts professionals and contractors to receive all required signatures needed to complete paperwork. * Files final documents with the department of buildings and obtains a letter of completion.

* Assisted customers on sales floor with all questions and inquiries. * Responsible for both opening/closing the retail store, setting up floor displays and reconciling register. * Inventoried excess product and maintained integrity of store appearance. * Designed mannequins to keep current with industry trends. * Established client relationships and maintained client member activity log.

* Provides telephone support; responds to questions, screen and reroute calls as appropriate. * Codes invoices, ensures that they are properly processed and paid on time. * Maintains vendor relations; assists with invoice inquiries and with transitions to procure pay. * Drafts and proofreads all correspondence, responses, presentations, reports and spreadsheets. * Prepares invoices for payment; processes monthly billing for Rose NYC leasing fees and staff reimbursements. * Assists in ordering and following-up on marketing materials for all maintenance buildings including signage, photography, floor plans, and leasing office displays. * Verifies accuracy of craigslist postings. * Assists with set up and take down of special events. * Assists salespeople in showing apartments when required. * Maintains and creates Social Media pages for Rose NYC buildings. ( Facebook, Pinterest) * Checks building reviews daily. * Covers front desk reception when needed.