Digvijay Sharma

Digvijay Sharma Email and Phone Number

Operations Team Lead @ Call Center Guys
toronto, ontario, canada

Digvijay Sharma's Contact Information

Digvijay Sharma personal email

n/a

Digvijay Sharma phone numbers

Digvijay Sharma's Current Company Details

callcenterguys.com

Call Center Guys

Operations Team Lead
toronto, ontario, canada
Website:
callcenterguys.com
Employees:
41
Industry:
Outsourcing/offshoring

Digvijay Sharma Work Experience

  • callcenterguys.com
    Training Manager
    Hero Ites Apr 05 - Jan 06 · 9 mos
    Gurgaon, Haryana, India
    * Took care of Process training, Voice and Accent training and Induction training. Lead a team of * 22 trainers * Set up the entire Voice and accent teams. Set up a complete training calendar for TL’s and Managers * Handled credit card /bank processes such as JPMC, Capital One, HSBC, Juniper, Providian * Bank * Tech process like- Electrolux, Dish Planet * Achievements: *  Made TNA as a part of trainer’s KRA which ensured regular refreshers on the floor *  Floor sweep- Voice and Accent refreshers made it mandatory *  PKT- Product knowledge test mandatory for everyone including the trainers *  VOC- the voice of the customer, periodic trainers' feedback from the floor *  Periodic call calibrations are mandatory for all the trainers, Process or Voice and Accent trainers *  Vendor management- Vendor performance assessment and evaluation
  • callcenterguys.com
    Training Manager
    Sitel Apr 03 - Apr 05 · 2 yrs
    Miami, Florida, United States
    * Lead a team of 25 Trainers and three TL’s. Managed trainings like Leadership * skills, Business writing skills, Conference calls essentials, Client Interaction, Coaching and * feedback, Presentation skills, Customer service skills. Also handling a team of Voice and accent * trainers. * Achievements: *  Project implementation for various processes like DELL, EARTHLINK, GMAC * collections, TICKET MASTER *  Training and Project Implementation for the UK based travel and ticketing project called * TRAIN LINE *  Training for GMAC collections (GM finance collections) *  Worked with all aspects of AOL voice and chat. *  Worked with different components of DELL, like Warranty, Triage and Hardware *  Team member for project implementation for NTL and OPTUS (Australian Project) * Process Improvement in the following areas: * Trainer’s evaluation and Feedback mechanism, TNA (Training Need Analysis) aligning it to * business needs, recursive Training. Report automation. TTT for all trainers. Developed the voice * and accent training module. Conducted Team leader training, Coordination with HR team * Vendor Management
  • callcenterguys.com
    Regional Training Manager
    Metlife India Insurance Com.Privatelimited Aug 02 - Apr 03 · 8 mos
    Pune, Maharashtra, India
    * Sales training for all the Insurance advisors, Product and sales training for all * Managers, Behaviour Training like- Personality Improvement, Communication skills, * Motivation, Telephone etiquette, Active Listening * Achievements: Put various processes in place for example- associate feedback process, Training * Feedback process. Reward and Recognition program and various other motivational programs.
  • callcenterguys.com
    Senior Talent Development Specialist- People And Culture
    A.Farber & Partners Inc. End date missing
    Toronto, Ontario, Canada
  • callcenterguys.com
    Operations Team Lead
    Call Center Guys Nov 19 - Present · 5 yrs 2 mos
    Toronto, Ontario, Canada
    * Workforce Management - Ensure optimal staffing to match the SLA requirement for different campaigns * Monitor workflow to ensure tasks are completed within timeliness standards which are driven by contractual agreements * Employee evaluations, and coaching * Perform weekly quality assessments of assigned analysts, provide timely feedback, and communicate any issues or concerns to management * Monitors call traffic and make adjustments based on call center traffic patterns * Conducts interviews for prospective Communications Representatives and makes recommendations to manager * Create progressive disciplinary actions and development plans * New Hire training
  • callcenterguys.com
    Training Manager
    Progressa May 17 - Jul 18 · 1 yr 2 mos
    Vancouver, British Columbia, Canada
  • callcenterguys.com
    Freelance Trainer
    Hero Mindmine Sep 12 - Jan 13 · 4 mos
    New Delhi, Delhi, India
    * Conducted Employee Health and Safety training for 5 Manufacturing Industries across India * Conducted Call center essentials workshop for 2 Call Centers * Sales Management workshop for Hero Mindmine new employees
  • callcenterguys.com
    Specialist - Sales And Distribution
    Bell Jul 18 - May 22 · 3 yrs 10 mos
    Montreal, Quebec, Canada
    * Facilitate training in one-on-one and small groups where necessary to reinforce previous learning, to improve sales behaviors and share best practices * Monitor, support and guide sales groups on fluent product knowledge. Knowledge quizzes and refresher training. * Coach / collaborate with Team Leaders on product and portfolio information/content to improve sales success. * Knowledge gap analysis and focused training and coaching sessions for the agents across 6 sites in GTA * New product training through, class room sessions and Kiosks * Sales hypes, promotion and contests to increase sales and foster good energy on the shop floor. Have been nicknamed “Energizer bunny” or “Team Mascot” by the Operation managers. * Coach individual sales representatives one-on-one and class room sessions to help them improve sales performance. * Good experience and Knowledge of CRM’s - Blueprint, Ordermax and Bell NGSS sales tool- Next generation sales tool
  • callcenterguys.com
    Training Manager
    Genpact Jan 06 - Jan 08 · 2 yrs
    New York, New York, United States
    * Part of Corporate Learning team, partnered with many COE for facilitation and delivery of top 8 corporate leadership skills sessions in 3 Locations Pan India. Provided training on professional skills including: Hiring & Interviewing Skills, Time Management Skills, Interpersonal Skills, Coaching Skills.Has extensive Understanding of HR Technology systems like PeopleSoft HRMS and relevant HR and payroll system Trained on content Design- ADDIE model Trained staff on Stephen Covey’s- “Seven Habits of Highly Effective People” Single point of contact for all OJT training. Any employee from India transitioning a business from overseas had to attendLead, coached and mentored team of 2 trainersTrained on Six Sigma and quality tools like DMAIC, Gage R&R.Strong Microsoft Office skills including MS Word and PowerPointTrained on behavior-related assessment tool- MBTI, my personality type- ENFP Show less
  • callcenterguys.com
    Account Manager
    Myron Mar 13 - Jan 16 · 2 yrs 10 mos
    Maywood, New Jersey, United States
    * Responsible for identifying companies in need of brand merchandise and engaging in outbound * calls increasing customer base * Converting leads into recurring business and handling existing customer requests thus winning top * sales team for helping Myron Corp * Managed sales pipeline * Responsible to investigate and resolve client problems by analyzing orders on CRM * Delivered engaging and polished presentations to build connections with potential customers and * distinguish the business from competitors. * Secured high-value accounts through consultative selling, effective customer solutions and * promoting compelling business opportunities. * Analyzed account details such as usage, sales data, and client comments to enhance understanding * of effectiveness and client needs.
  • callcenterguys.com
    Training Manager-Ii
    Dell Technologies Jul 11 - Aug 12 · 1 yr 1 mo
    Round Rock, Texas, United States
    Headed Sales Training team for the US and Canada DELL Sales, located in Hyderabad. Part of Dell Austin, Texas Headed a team of 3 Sr Trainers for Dell IndiaTraining of new recruits on how to better Sales Margins and Revenues Developed, managed and organized the Training & People Development Program to enhance employee performance with a strategic focus on Operations TeamCreated learning paths and designed metrics to quantify and gauge operational effectiveness based on quality monitoring and requirement.Continuous assessment and evaluation using quality metrics Engaged in On-Site training providing hands-on experience for trainees Spearheaded the Ongoing Learning Intervention program responsible for the evaluation of job performance and retraining of staff who lacked performance standards consequently bringing them on an improvement path Show less
  • callcenterguys.com
    Associate Vice President Training
    Wns Global Services Jan 08 - Jun 11 · 3 yrs 5 mos
    Mumbai, Maharashtra, India
    * Managed multiple projects and deliverables for various stakeholders. * AVON * TRAVELOCITY * Headed a Training team of 1 Sr Manager, 1 Manager and 33 Trainers spread across Gurgaon, Mumbai, Bangalore and Pune locations * Centralized Voice and Accent neutralization team * Handled Transition Queue/ Academy bay and ensure above 85% pass percentage of training batches * Ensured all Critical to Quality ( CTQ's ) are met * Interacted with key stakeholders to significantly improve daily processes thus leading to training timelines being met 100% of the time * Facilitated meetings with SMEs, project teams and stakeholders to discuss high-level key learning points and drill down on process flow to incorporate key learning points to capture in training documentation. * Was responsible for creating training modules, following up on the training curriculum and monitoring training success in PeopleSoft * Provided pre-training to recruits by creating educating them on daily business, corporate culture and clientele
  • callcenterguys.com
    Management Trainee -Trainer Collections
    Ge Capital Apr 99 - Jul 02 · 3 yrs 3 mos
    Norwalk, Connecticut, United States
    * Knowledge Transfer and transition of businesses like- JC Penny and Walmart Collections from US to IndiaCertified trainer by GE Capital, trained 500 plus employees on early and late stage collections Lead a team of 5 Senior TrainersProcess Migration of Walmart Collections from Gurgaon to Hyderabad, knowledge transfer and training Executed TNA (training need analysis) and outlined performance reviews on monthly level, which drove growth and cut costs. Overall quality improved from 83.1% to 89.3 %Six sigma trained, participated in various quality gage R&R for the call centerSingle point of contact for GE- Spirit and Letter integrity refresher training for all 900 Contact centre employeesWon best trainer award 2 times in a row Show less
  • callcenterguys.com
    Corporate Trainer
    Innovative Vision Marketing Inc Jan 16 - May 17 · 1 yr 4 mos
    Toronto, Ontario, Canada
    * Identify training deficiencies and implement necessary changes * Identify performance deficiencies and implement necessary changes * Design and implement individual learning plans * Work with clients on creating end-to-end learning interventions * Conducting organizational diagnosis * Design and development, competency assessment * Driving effective sustenance plans

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Frequently Asked Questions about Digvijay Sharma

What company does Digvijay Sharma work for?

Digvijay Sharma works for Call Center Guys

What is Digvijay Sharma's role in his/her workplace?

Digvijay Sharma's role in his/her workplace is Operations Team Lead.

Which industry does Digvijay Sharma work in currently?

Digvijay Sharma works in the industry Outsourcing/Offshoring.

What is Digvijay Sharma's email address?

Digvijay Sharma's email address is digvijay.sharma@innovativevision.ca

What is Digvijay Sharma's direct phone number?

Digvijay Sharma's direct phone number is +14163218189

What schools did Digvijay Sharma attend?

Digvijay Sharma attended Seneca College, Seneca College. and Delhi University.

What are some of Digvijay Sharma's interests?

Digvijay Sharma has interests in Leadership Development, Leadership Development. People Connect, People Connect. Customer Service, Customer Service. Learning And Development, Learning And Development. Facilitation And Presentation, Facilitation And Presentation. People Management, People Management. Human Rights, Human Rights. and Animal Welfare.

What is Digvijay Sharma's role in his workplace?

Digvijay Sharma has skills like Training And Facilitation, Managerial And Supervisory, Leadership And Customer Connect, Influencing And Interpersonal, Manage Change And Multi Tasking, Developing And Grooming Subordinates, Ability To Plan Ahead And Crisis Management, Outstanding Time Management Skills, Exceptional People Skills, Inspiring Leadership, Customer Retention, Customer Service Management, Training, Time Management, Recruiting, Leadership, Process Improvement, Customer Satisfaction, Program Management, Strategy, Project Planning, Coaching, Leadership Development, Management, Sales, Performance Management, Vendor Management, Team Management, Business Process Improvement, Needs Analysis, Ilt, Job Aids, Wbts, Quick Reference Guides, Training Material, Team Building, Customer Service, Team Leadership, Cross Functional Team Leadership, Global Cross Functional Team Leadership, Offshore Team Leadership, Public Speaking, Project Management, Team Motivation, Teamwork, Training Delivery, Training And Development, Employee Training, Customer Relationship Management, and Interviewing.

Who are Digvijay Sharma's colleagues?

Digvijay Sharma's colleagues are Nandakumar Balaji, Nandakumar Balaji, Melissa Peña, Melissa Peña, Sagar Slariya, Sagar Slariya, Poornima Srinivasan, Poornima Srinivasan, Louise Migalbin, Louise Migalbin, and Shaquille Francis. and Cristina Domene.

Who are Digvijay Sharma's peers at other companies?

Digvijay Sharma's peers at other companies are Ekaterina Kaliberova, Hemant Gujral, Gayathri Sarangapani, Cristian Ecea, Christos Efstathiou, and Sofia Ugarte. and Prakhar Mehrotra. Digvijay Sharma's peers at other companies are Ekaterina Kaliberova, Hemant Gujral, Gayathri Sarangapani, Cristian Ecea, Christos Efstathiou, and Sofia Ugarte. and Prakhar Mehrotra.