Project lead on business and software conversions and upgrades in a call center for consumer and customer contacts. Converted reporting application from AS/400 to Siebel/Oracle. Upgraded Siebel versions. Project lead for conversion from Crystal Reports and Excel to SAP BW reporting application, including documenting process flows, creating user acceptance scripts, and tracking issues. Gathered business requirements and translated to functional or technical specs. Liaison between call center and IT for gathering requirements, problem solving, technical issue identification and resolution. Converted consumer satisfaction survey from paper to phone, saving $20,000 annual expenses. Change Management lead for upgrades and revisions. Train new end users on software, using teleconferencing software to train internationally.

Member of project team for initial rollout of SAP financial software, converting from in-house mainframe code. Used LSMW to convert from old to new accounts, performed system configuration on FI-CO-MM-PS-SD modules. Conducted business requirements gathering meetings for forecasting module SEM-BPS. Held weekly status meetings, and prepared management reports. Rolled off into a pool of ABAP programmers for enhancements and break/fixes on various modules.

Providing IT and business experience in developing and supporting software, project management, process documentation, process improvement with background primarily in the finance area.

Managed yearly business budget process in IT, including gathering annual business requirements, developing coding change specifications, tracking progress of programmers. Included publication of business plans - moved from paper to online saving $15,000 in costs of paper, binders, and shipping internationally. Led Y2K system modifications.

North America project lead on SAP planning/forecasting/budgeting (SEM-BPS) and reporting (BW BEx) applications. Gather business requirements and translate to functional or technical specs. Liaison between Finance and IT for problem solving, technical issue identification and resolution. Liaison between North America and corporate and global leads to coordinate business requirements, issues and upgrades. Change Management lead for upgrades and revisions, assisting with conversion to BPC. Manage user acceptance testing for end users. Set up security access for new end users and train them on software, using teleconferencing software to train internationally.