Deven Laursen

Deven Laursen Email and Phone Number

It Professional @ DMC Global Inc.

Deven Laursen's Contact Details

Deven Laursen personal email

n/a

Deven Laursen's Current Company Details

Dmc Global Inc.

It Professional

Deven Laursen Work Experience Details

  • Information Technology Help Desk Manager
    Dmc Global Inc. Jan 2023 - Present
    Broomfield, Colorado, Us
  • It End User Services Supervisor
    Credit Union Of Colorado Nov 2022 - Jan 2023
    Denver, Colorado, Us
  • Operations Manager
    Resilience1220 Sep 2021 - Nov 2022
  • Manager, It Infrastructure And Services
    Kärcher North America Inc. Sep 2017 - Dec 2020
    Aurora, Colorado, Us
    I was recruited back to Karcher to manage and lead greenfield IT implementation in a brand new350,000 sq. foot building, including the installation of network, servers, telecom, desktop and anew security system• Prepared budget proposals and operational expense requirements for the greenfield project,including estimations of cost reducing strategies, by taking advantage of co-location options andtechnology upgrades for on premise systems• Responsible for cost control for the greenfield IT implementation, including creation of vendorRFPs, negotiations of SOWs, and milestone contract and billing reviews for all IT vendors involvedthroughout the project• Planned, created and managed the IT project timeline in tandem with business stakeholders inorder to keep their milestones on track and ensure timely infrastructure readiness
  • Manager, It Service Desk
    Radiology Imaging Associates / Invision Sally Jobe Nov 2015 - Sep 2017
    Englewood, Colorado, Us
  • It Heldpesk Manager
    Karcher North America Mar 2010 - Nov 2015
    Aurora, Colorado, Us
    My responsibilities as the IT Helpdesk manager are, but not limited to, incident, problem and capacity management through the Service Desk application, Alloy Navigator. I am also required to manage the IT Service Desk budget and the sustainability of our costs. I have recently been charged with taking over contract management for the department; as well as, take on a leadership role in a project that lets me work with our parent company to strategize, design and build an ITIL workflow or framework with them to tie up lose ends, establish change management and define process improvements throughout Global IT. These are the high level aspects of my job at Karcher, however, at the same time I am responsible for all day to day activity for the Service Desk as I manage 8 IT Technical Specialists across North America.
  • Assistant Project Manager
    3T Systems Oct 2007 - Mar 2010
    • Earned the additional duties of Assistant Project Manager after five months of employment as an IT Service Desk Coordinator. • Responsible for resource allocation, collaboration, guidance and completion of assigned projects within our networking, telecommunications and software development teams. • Accountable for team member utilization which contributed to individual performance bonuses.• Responsible for tier 1 technical troubleshooting, logging and documenting information in order to coordinate escalation to internal IT teams. • Created a streamlined process for managing database entry of billing codes for IT department.

Deven Laursen Education Details

  • University Of Colorado Boulder
    Bachelor Of Arts (B.A.)
  • Glasgow Caledonian University
    Design And Visual Communications

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What schools did Deven Laursen attend?

Deven Laursen attended University Of Colorado Boulder, and Glasgow Caledonian University .

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