Benefits -Unmatched Learning in FMCG Sales -Exponential Learning - Sales Promotion, Planning & Execution -Learning with Territory Mgmt, B2B Sales & Client Servicing -Work with Most Dynamic Team

* 600 agents trained and succeed for business on Travel Triangle * New process Initiatives/projects * Dashboard creation for agents

* Ensuring each agent acheives asigned A2C% * Ensuring each agent achieves desired effort (assigned A2Q%, follow up etc) * To meet Destination's monthly conversion targets * To meet monthly cross seller product (eg. Flights) sales targets * To maintain standard Agent churn rate * Continous grooming of agents to ensure stickiness on platform and improvement in conversion for the agent continues. Maintain strong relationship with agent counterparts * Closure of tickets must be as per stated ETA * To maintain required chaos Resolution Time for agents * Maintain required positive Agent feedback % (Agent NPS) * Meeting standard quality parameters (eg. Voucher validation, dashboard updation)

* Gathering information about problems to be solved or procedures to be improved * Analyze financial data, revenues and expenditures, and employment reports, among other data * Finding root causes for problems and proposing solutions that many include new systems, procedures, or personnel changes * Presenting findings to decision makers * Conferring with managers to ensure changes work

* Experience in Advanced Excel formulas (V Lookup, Hookup, Pivot Table etc.) & PPT * To prepare monthly MIS (Reports, analytics & Dashboard) * Provide recommendations to update current MIS to improve reporting efficiency and consistency * Recording Minutes of Meeting for monthly calls * Responsible for Office Admin requirements - Monitoring office utility consumption, preparing provision details on a monthly basis for office.

Provide actionable data-driven recommendations to stakeholders’ business questionsAnalyze data and share insights on trends by drilling down into various dimensionsInvestigate data quality issues reported by business analysts and finds solutions/fixesCollaborate with data engineering and data science to investigate such data issuesAutomate routine reporting to dashboards with advanced filtering and deep dive capabilities Push for continuous improvement to existing processes and look for ways to continue to evolve reporting as the company/business evolves.Create sales and operations dashboard of pre sales and post sales on google studio data export from SOQL and create report or dashboard for all categories (who ever rights for visualization) Show less

Communicate with internal colleagues to understand the needs of departments and the organisation as a wholeWork with external stakeholders to understand and investigate feedback into the service, function, or product providedUse data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changesGain agreement, usually from senior management, of the best method of introducing your recommendations to the businessCommunicate the benefits of your recommendations across departments and help to address any uncertainty and concernSupport staff and teams in making your recommended changes, including helping to resolve any issuesEnsure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. Show less