* Directed and managed daily operations including patient scheduling, billing, and cash management * Collected personal, medical, and insurance information to verify patient benefits * Answered multiple phone lines, taking messages and directing calls * Prepared letters, updated medical records, and managed digital and hard-copy filing systems * Trained new employees on office procedures and policies * Acted as sole administrative support for three health and wellness practitioners

* Processed custom orders of stamps and business labels * Received shipments and restocked inventory with accuracy and efficiency * Maintained organized merchandise displays * Memorized knowledge of all vendor products and pricing * Trained new employees on store procedures and policies

* Completed over 120 walks * Rated 4.95 stars on the Wag! app

* Transcribed voicemails and letters from potential clients * Archived case files * Maintained financial databases with accuracy and precision

* Safely drove Clark University students in a 7-passenger van * Managed incoming calls and provided estimated times of arrival to students

* Coordinated catering for events * Booked rehearsal and concert venue spaces * Worked closely with the treasurer to ensure successful fundraising for chosen charities * Worked closely with the musical director to plan rehearsals, performances, and group bonding activities * Ensured all other e-board members fulfilled the responsibilities of their positions

* Compiled online databases * Organized the Women's and Gender Studies library with an updated catalogue system * Provided administrative support at events

Provides therapy to children, teenagers, and couples. www.dmrtherapy.com

* Acted as first point of contact for new referrals * Verified insurance coverage of prospective clients and kept up-to-date with insurance plan benefits * Resolved insurance claim issues and handled billing operations * Designed and published a new company website * Acted as sole administrative support for six licensed mental health clinicians * Acted as rental manager for up to twenty tenants

* Received shipments and restocked inventory with accuracy and efficiency * Maintained organized merchandise displays * Supervised one other staff member on the sales floor * Completed nightly bookkeeping paperwork at closing * Responsible for opening/closing the store and compiling bank deposits

Supervised by Elysha Martinez LMFT #93493.

* Responsible for: * Promoting upcoming shows on Facebook, Instagram, Twitter, and Vine * Posting videos and photos on Facebook, Instagram, Twitter, Vine and YouTube * Arranging filming of all concerts and events * Editing footage of performances into accessible videos on Facebook and YouTube * Creating Facebook events * Promoting auditions on Facebook, Instagram and Twitter * Maintaining a consistent and engaging social media presence * Creating programs for concerts * Official Facebook page: * https://www.facebook.com/thecounterpoints/ * Official YouTube: * https://www.youtube.com/channel/UCV7Vk-NnxcdA658TVU1MM2g * Official Twitter: * https://twitter.com/cucounterpoints * Official Instagram: * http://instagram.com/cucounterpoints * Official Vine: * https://vine.co/u/1142334941951131648

* Maintaining a consistent and engaging social media presence on all social media platforms including Facebook, Twitter and Instagram * Promoting events on Social Web * Delivering posters for events to all areas of campus * Filming and producing videos of Higgins events * Answering phones * Greeting students/faculty

* Responded to high volumes of calls and emails * Entered data into community tracking documents * Resolved casework with the Internal Revenue Service, Social Security Administration, and the Department of Veterans Affairs * Provided administrative support to government liaison and wrote letters on behalf of the Congresswoman * Staffed community outreach events

* Maintained organized merchandise displays * Operated the cash register and memorized product knowledge * Received a personal letter from a customer for excellent customer service * Served as Leader of the Day (a managerial duty) as a Sales Associate

* Assisted the Student Accounts team with financially clearing students for the upcoming semester by: * Communicating with students and parents by answering phone calls and emails * Processing health insurance waivers and enrollments * Organizing and filing paperwork * Processing payments * Covering the cashier's position as needed