* Collaborate with agile development scrum teams to ideate and execute designs aimed at automating property management accounting and improving the owner portal experience. * Facilitate innovation design studios to brainstorm and develop creative solutions. Created wireframes and interactive prototype experiments in Figma for user testing to gather user feedback and improve user experience. * Manage and guide one direct report, overseeing their project work and performance.

User Experience Lead and Team Mentor for TRITON Web Security. Provided coaching, design reviews, and cross-training opportunities for a globally dispersed team of nine UX designers across the TRITON Enterprise Security Suite.

Planned and conducted quantitative and qualitative research for large healthcare clients. Visually represented statistically significant survey data, modeled service blueprints, and mapped employee, customer, and buyer journeys. Mentored, guided, and empowered a small team of junior researchers.

* Effectively showcased innovative Qualcomm technologies to clients and stakeholders utilizing emerging technologies such as AR, AI, computer vision, 3D imaging, IoT, voice, and more. * Documented technical specifications for each project to communicate requirements to the development team and provide guidelines to ensure successful implementation. * Conducted stakeholder interviews and customer research, defined requirements, created concept mockups, wireframes, and lean UI specifications. * Tracked design issues through to resolution. * Highly experienced working within tight deadlines that require learning new technologies quickly.

* Provided usability consulting services for Musicmatch during the launch of its new music download * service. * Optimized the design of the MusicMatch Jukebox taxonomy and information architecture, music * library navigation, and song purchase workflows. * Established the company’s usability lab and recruitment process.

* UX Lead for HP Photosmart * Designed an intuitive interface and optimized the customer journey for HP's eCommerce and photo-sharing solutions, ensuring a consistent experience across PC, web, mobile, printer, camera, and kiosk channels. * Designed early eCommerce workflows for direct printing, photo kiosk, and online print orders. * Provided creative direction on design concepts, visual assets, and high-fidelity interactive * prototypes for the revamp of HP Photosmart. * Managed third party vendors for visual design, editing, and translation services in 23 languages.

* UX designer for the new line of Kodak ink jet printers responsible for the user research and design across hardware, firmware, and software. * Collaborated with cross-functional teams to identify critical issues and drive improvements across software, hardware, and firmware touch points for Kodak's inkjet printers' successful market entry. * Ran an Out of Box Experience team, identified hardware and labeling improvements that * significantly improved the installation success rate, making it possible to ship the product.

UX Lead for S40 CDMA, Verizon, and Windows Mobile 7 development projects. Managed a small team of designers, contractors, and third party vendors to deliver the final specifications, visual assets, fonts, themes, sounds and ringtones for the first CDMA touch screen phone. Researched forward looking trends and concepts for the next generation of mobile phone apps and accessories, prepared competitive analyses, design proposals. Served as the UX manager for the SCRUM/Agile development team, prepared user stories, design sketches, graphical assets, and functional pages using Expression Blend for Windows Mobile 7 applications.

* Managed the user experience design of Sony's interactive digital cable set-top box from concept to * implementation. Instituted the department’s user research program and designed the first onsite * usability lab. * Supervised and mentored direct reports and team members, conducted performance reviews, * prepared budget proposals, and delegated tasks for multiple simultaneous projects. Reported to * the Director of Business Planning. * Led the successful requirements, design, and documentation effort for the multi-million dollar * Cablevision iO project. * Introduced innovative methods for evaluating the usability of handheld remote controls using clay * modeling and IR mapping technology. * Filed multiple patents for pioneering methods of browsing, storing and retrieving recorded TV.

* Pioneered the company’s first user research program for TurboTax Personal, Business, and Web platforms; conducting over 400 usability tests, surveys, and heuristic evaluations per year. * Championed a $100k usability program and built a cutting-edge usability lab at Intuit San Diego, resulting in improved user experience and enhanced support for research and development. * Hired and managed a team of support staff to develop all testing processes, and oversee participant recruitment, test execution, data analysis, and stakeholder presentations.

Innovation and Lean UX for HP Pilots & Incubation Lab. Led the end-to-end user-centered design vision for the HP Link enterprise SAAS B2B platform, an anti-fraud solution that uses covert printed marks to track products through the supply chain. Guided the design process from MVP concept to implementation by introducing service blueprints, ecosystem diagrams, journey maps, and collaborative workshops, effectively aligning stakeholders and cross-functional teams on product opportunities and gaps, resulting in a successful product launch and positive feedback from users. Designed and executed iterative usability and ethnographic research initiatives for pilot programs in emerging technologies, such as robotics, AR, and connected devices, to continuously improve the user experience based on data-driven insights. Mentored and conducted workshops on design thinking, heuristic evaluation, and task analysis for a team of nine UX/UI designers and participated in the hiring and orientation of new team members.