Dawn Terminella

Dawn Terminella Email and Phone Number

Manager, Product Operations At The American Institute Of Architects (Aia) @ The American Institute of Architects (AIA)
washington, district of columbia, united states

Dawn Terminella's Contact Details

Dawn Terminella personal email

n/a

Dawn Terminella phone numbers

Dawn Terminella's Current Company Details

aia.org

The American Institute Of Architects (Aia)

Manager, Product Operations At The American Institute Of Architects (Aia)
washington, district of columbia, united states
Website:
aia.org

Dawn Terminella Work Experience Details

  • aia.org
    Manager, Product Operations
    The American Institute Of Architects (Aia) ['Nov 2018', 'Present']
    Washington D.C. Metro Area
  • aia.org
    Manager, Ams Tech Support
    The American Institute Of Architects (Aia) ['Oct 2017', 'Nov 2018']
    Washington D.C. Metro Area
  • aia.org
    Dealer
    Always Fun Casinos ['Aug 2008', 'Present']
  • aia.org
    Implementation Consultant, Netforum Pro
    Abila ['Jul 2015', 'Sep 2017']
    Mclean, Va
    Manage new client’s implementation and training process providing high-quality professional services to enable the best business solution(s) for clients. Essential functions include:Implementation:• Perform in-house and on-site database consulting to customers and business partners including data usage analysis, business usage analysis and data mapping services;• Perform on-site client work on applications including design and installation;• Prepare project plans and customer status reports;• Act as customer liaison with all departments during implementation phase;• Manage customer relationships.Training:• Provide product training to clients and company personnel in several mediums, such as, classroom, web-based, phone and onsite;• Develop and maintain system documentation, training materials and best practice documents;• Create site-specific training agendas;• Develop and maintain the training systems;• Do whatever needs to be done to enhance the overall operation!
  • aia.org
    Senior Customer Support Analyst, Netforum Pro
    Abila ['Sep 2013', 'Jul 2015']
    Problem solver—investigate and identify issues in netFORUM Pro application which may be complex or long-standing problem. Work with Research and Development team, including Program Manager and Quality Assurance Director, to review and prioritize issues for quick resolution. Advocate on behalf of the customer to ensure a consistent and valuable experience. Communicate courteously with customers by telephone, email, letter and face to face. Keep accurate records of discussions and correspondence with customers.
  • aia.org
    Manager, Netforum Ondemand Support
    Avectra ['Feb 2012', 'Sep 2013']
    Mclean, Va
    Oversee team comprised of Customer Service Representatives and clients to test and identify issues with new builds. Work with Quality Assurance and Research and Development teams to resolve before release to all users. Meet with multiple managers and teams to discuss possible improvements to customer service. Supervise team of customer service staff and provide yearly appraisals. Oversee recruitment of staff. Develop and provide training for staff to deliver a high standard of customer service. Manage processes and produce written information for customers and Customer Service Representatives. Develop customer service procedures, policies and standards for Customer Support and related departments. Establish and role out technical support escalation protocol for Customer Support and related departments. Advocate on behalf of the customer to ensure a consistent and valuable experience. Communicate courteously with customers by telephone, email, letter and face to face. Keep accurate records of discussions and correspondence with customers. Establish customer service escalation protocol and resolve complaints.
  • aia.org
    Manager, Data And Systems Analysis Netforum Ondemand
    Avectra ['May 2011', 'Feb 2012']
  • aia.org
    Customer Success Representative
    Avectra ['Jun 2008', 'May 2011']
  • aia.org
    Operations Manager
    Computer C.O.R.E. ['Oct 2004', 'Apr 2008']
    Program Objectives: Teach computer skills to succeed in workplace. Provide counseling to develop the life skills needed to advance career goals. Give each student a free computer. Goals: Support training and counseling activities. Provide administrative and general support to Executive Director. Improve the quality and consistency of inventory, refurbishment, and distribution processes. Promote refurbishment volunteer satisfaction. Responsibilities:Participate in the development of a 3 year plan. Oversee implementation. Provide a computer to every student who completes the first 8 weeks of training. Handle all details of computer donations: coordinate pickups, equipment testing, tracking, purchases, & supervise techs. Coordinate the development & distribution of PR materials & eventsWork with vendors. Provide professional supervision to promote the professional development and personal satisfaction of volunteers.
  • aia.org
    Hr/Non-Perishable Food Manager
    Giant Food ['May 1992', 'Oct 2004']
    • Aided management in routine store operations including: customer service, training and development of store associates, asset protection, and performance management in stores of up to 200 employees. • Ensured company policy compliance throughout the store regarding time and attendance policy, cash handling policy, and behavioral policies. • Evaluated store conditions and react accordingly to ensure proper stock conditions, price integrity, store maintenance, safety/sanitation, and governmental compliance. • Hired, trained, supervised and scheduled teams of personnel to 130.• Executed strategic plan through active engagement of store associates and department managers to work toward meeting or exceeding sales, profit, payroll, and productivity goals. • Helped implement new labor management software package addressing payroll, scheduling, and business forecasting programs; trained end users and management team. • Controlled ordering of produce department with annual sales of $750,000 to $2,000,000.

Dawn Terminella Education Details

  • aia.org
    James Madison University
    Communications And English 1988 - 1992
  • aia.org
    Washington-Lee High School
    1984 - 1988

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Dawn Terminella works for The American Institute Of Architects (Aia)

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Dawn Terminella attended James Madison University, and Washington-Lee High School .

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