Analyst – SW License & ServiceNow CMDB supportSAICRemote Hm Office, Pensacola, FlOctober 2019 to PresentAnalyst – Software Licensing also ServiceNow, Discovery & CMDB Support – • Moved to the USACE Army Corp Contract – SW Licensing Support & ServiceNow, Support• ServiceNow, Flexera, Remedy, SharePoint,• Formally on EITaaS project, managed Inventory & Logistics working with Air Force ITA Office Thru Feb 2021• Coordinating with ITA on base wide inventory & refresh of laptops & desktops • Moved to SAIC Federal USAE Army Corp of Engineers Contract April 2021• DOD 8570 Certified with an Active Security Clearance - Security+ - A+ - ServiceNow Admin CSA - Provided Data & Input for CMDB & Discovery as they build out ServiceNow for the Army Corp Software and Asset Management - Working Tasks as they are assigned.

Owner/GM/Sales Manager/Chief Engineer/On Air Personality for WZNO Sports Radio in Pensacola, FL from 1992 to 1999. Trained staff in the day-to-day operations. Built and operated network including digital computer automation, billing, sales and website. Created & operated North West Florida’s largest DJ & Sound Company performing at over 600 events a year, from 1978 to 1999. Company is still operating under spouse’s ownership and management.

Crossfire/Contracted to United Rentals - Atlanta, GA (Sept 2018 to PresentSoftware Trainer• Worked as a Contract Software Trainer on FAST/VCR Dispatch Software• Converted Branch Centers from AS400 Dispatch Software to Microsoft Mostly on a Windows 10 Platform. FAST Dispatch Software, includes Transport Ace Mobile Devices - Training users as well for their Delivery Drivers, Managers @ Dispatchers, Updating training software using Adobe Captivate when needed.• Nationwide with up to 100% travel On site training one to three dispatchers & Management weekly throughout the US & Canada... I was asked to come back on this project after the original roll out in 2012 with three others putting their Trench Division on the Dispatch software. This contract ended September 2019.Contract Ended

Software Trainer/Installer Installing servers & workstations & the Hollander Automotive Parts Software & Yard Management Systems, E-Commerce Solutions, E-Bay, Sales & Inventory Tools & Data - Contributing updates to training software as needed.Traveling Nationwide & Canada, when home working remotely from my Pensacola Office.100% Customer Satisfaction was our ultimate goal.Nationwide Project - Went back to contracting as software was nearing end of life!

Installing Cardiac Monitoring Equipment in Hospitals, ICU’s, ER’s ECT across the USInstalling Host 1000 Servers, HL7 Interface Servers, for cross communications with Epic, Installing Large WiFi Telemetry systems of 20 to 500 antennasEdited Training Power Points converting them with Adobe Captivate to interactive Training VideosNationwide Projects

CBTeam – St Louis, MOSoftware & Hardware Technical Trainer (6/18/2012) Contract Ended (7/5/13)Contracted through CBTeam to ServiceMaster/Trugreen Training Team.Training managers, data entry staff, lawn specialists & sales team on their updated AS400 & Windows middle-ware systems that support their mobile devices Intermic, I-Phone 5 & I-Pad Sales Mobility AppRequired full Class Room training plus one-on-one & onsite support & some WebEx training, setting up Classrooms, Projectors, Sound & Laptops all using VPN. Position required setup of Intermic Mobility Mobile Devices, I-Pad & I-Phones sales apps, testing of these devices at the branches & in the field.Nationwide Contract - Contract ended

Intrepid Learning Solutions, Seattle WASoft & Hardware Technical TrainerContracted through Intrepid to United Rental Training Team Training dispatchers & drivers on new logistics software & hardware on their new windows application that support Motorola hand held mobility devices, Contributing to Training updates as a team effortRequired Class Room Training as well as one-on-on, onsite support & some WebEx trainingThis was a nationwide project concluding June 2012Nationwide Project – Contract Ended

Contracted through YOH to Harris IT Services and worked with a team deploying over 1200 Dell PC’s and Monitors and providing desktop support in a classified Military environment. This position required a DOD Secret Security Clearance which I hold. Imaged PC’s using a replicator.Named & Added Dell PC’s & Printers to the DOD secure domain.Desktop support & TrainingRan Cat 5 cabling for all PC’sPreformed Asset & inventory management from receiving shipments to per seat placement of PC’s, Monitors & Printers Nationwide Contract - Contract Ended

Consulted on hardware, software, and third party system integration. Delivered training and provide both onsite and phone customer support.Traveled throughout the US completing multiple successful conversions to a fully automated digital audio system.Contributed to a high definition (HD) training video for new Google radio automation software, facilitating the required front-end training for staff prior to onsite installation.Delivered post-installation training and phone support on newly installed Broadcast Automation software, enabling self-sufficiency in operating the automated system.Completed a 22,000 mile trip across the US, covering over 80 sites to implement the On Air Recording Network designed for verification of ad revenue.Designed an antenna system to clean up signals in RF congested sites, enabling 95% coverage of revenue-producing sites.• Nationwide project - Google’s decision to exit the Radio Advertising business, 40 positions were eliminated, including mine. This was to help make the broadcast automation division leaner and more appealing to a prospective buyer. By being fortunate enough to have worked at Google and experience their unique culture, for over three years I have increased my Networking and IT skills extensively.

Contracted to provide team leadership to NCR’s local resources team Facilitate the installation of POS, fast-lane self checkout, ATMs, and front-end systems at Wal-Mart and Home Depots stores throughout the U.S.Supervised local NCR resourcesNationwide Contract - Contract position left to work for Google full time job

Contracted to Kronos & TSATraveled to airports across United States, implementing software training for the TSA on Kronos Payroll and scheduling softwareNationwide project requiring a Government Trust AgreementNOTE: Short term contract ended

Coordinated system integration, training and desktop support for digital automationTrained end users to become self-sufficient in operating the newly installed digital audio system.Integrated third party software, satellite systems & digital audio components with Prophet Broadcast Automation softwareSuccessfully completed multiple conversions to fully automated broadcast systems Nationwide project - After 9/11 Clear Channel reduced the entire staff by 2/3 laid off

Coordinated system integration, training and support for digital automation.Trained end users to become self-sufficient in operating the newly installed digital audio system.Successfully completed multiple conversions to fully automated systems around the U.S.NOTE: After 9/11 Clear Channel reduced the entire installation staff by 2/3 was laid off

Contractor to SAIC & Bp/AmacoBuild team lead for a three-person teamProvided direction and per seat desktop software installation & support through the successful completion of the roll out of over 3,000 IBM and Dell workstations in three cities.Nationwide project - Left for full time position at Prophet/Clear Channel

Contracted to facilitate the installation of Windows NT servers and terminals including scheduling all site installations and coordinating contractor travel arrangements.Provided team leadership to NCR’s resources throughout the completion of up to 22 Firestone store POS systems weekly across the U.S.Nationwide Contract - Contract ended

ADDITIONAL EXPERIENCEOwner/GM/Sales Manager/Chief Engineer/On Air Personality for WZNO Sports Radio in Pensacola, FL from 1992 to 1999. Trained staff in the day-to-day operations. Built and operated network including digital computer automation, billing, sales and website. Created & operated North West Florida’s largest DJ & Sound Company performing at over 600 events a year. Company is still operating under spouse’s ownership and management from 1978 to 1999.