Maintain/support 30-40 point of sale terminals as well as separate credit card terminals ensuring PCI compliance. Maintain an in-house network system linking up to an "award" server. Utilize in house software developed by myself as well as outside "self-contained" utilities to solve problems with the pos systems as well as other minor systems such as BROS to work. Responsible for writing and distributing all documentation, training manuals, and product pricing. Transmitting invoices and troubleshooting problems with manager's reconciliations, hardware and software issues, as well as ensuring good customer skills when visiting stores. Not to mention numerous remote support protocols and upgrading systems to support current PCI compliance and security protocols.