* Sales of £500.000 1 Assistant Manager and 10 Staff. * Raised sales from £300.000 to £500.000. * Beat Like for like sales 4 years running. * 2005 nominated for best newcomer of the year and received highly commended. * Organised various charity events annually raising in excess of £5000 per annum. * Achieved 6 x 100% on mystery customer in succession. * Registered the highest sales in the pub for 5 years.

* The Pub was unbranded with a 12 ensuite bedroom hotel, restaurant and bar. * I was responsible for guest bookings. * Creating and organising ongoing student events including Fresher’s week. * Marketing the business to encourage tourism. * Assisting the head chef with developing the menu to accommodate all customer requirements. * Liaising with the local university nightclubs in organising pub to club nights.

* Responsible for an annual turnover of £2,000,000. * A full managerial team, 30 front of house and 12 back of house team members. * In my first full year I beat like for like sales by 32%. * Year two ended with 12% sales growth. * Ensuring the highest standards of food and beverage service. * Keeping control of food and labour costs. * Ensuring Health & Safety and also hygiene procedures & standards are maintained. * Having an in-depth knowledge of all menus. * Responsible for recruiting, training & developing restaurant staff. * Dealing with and resolving customer complaints. * Maximising all business opportunities to drive sales. * Communicating with the kitchen staff to ensure efficient food service. * Overseeing client bookings & reservations. * Organising the daily and weekly rotas for the Restaurant’s staff. * Ability to create a great atmosphere & be a inspirational host. * Have broken sales records on several occasions. * Runner up for store manager of the year, for Intu Lakeside. * Ops team of the year.

* Responsible for recruiting, training & developing all staff. * Maximising sales by increasing the food side of the business (which required new costing and design of menu) * Enforcing compliance within the entire business. * Forecasting and delivering of budgets * Training the kitchen team to ensure efficient food service and presentation. * Overseeing client bookings & reservations. * Organising the daily and weekly rotas/payroll for all staff. * Meeting with suppliers and negotiating new contracts to achieve max profit. * Full stock counts * Achieving and maintaining our number 1 rating on Trip Advisor

* Part of senior management team, reporting directly to board members * Assisted from the initial stages with the development and design of the new Lakers bar & restaurant * Responsible for a Multisite operation, including a 200 cover restaurant and bar, also coffee shops both airside and landside. * Responsible for creating and costing all menus and achieving 20% cost of sales across the food menu. * Forecasting and delivering of budgets across all units. * Negotiating contracts with suppliers for both products and services to deliver best value. * Ensuring all health and safety, food safety, COSHH and HACCP regulations are adhered to. * Organise and coordinate all pre-opening training, ongoing training and delivery of customer service. * Tier 1 of the crisis management team * Recruitment, development, retention and performance management of managers and team members. * Forecasted sales of £2.500.000 * Implementing and incorporating the stock and wastage system for all outlets.