* Assist the manager in organizing, planning and implementing strategy * Coordinate operations and ensure schedules and objectives are met * Supervise and motivate staff * Monitor operating costs, budgets and resources * Communicate with clients and evaluate their needs and specifications * Create reports, analyze and interpret data * Drive the occasional recruitment process and the training and development of current colleagues * Secure adherence to company’s policies and guidelines

* Passenger and Baggage Check-in (electronic and manual) * Boarding * Escorting passengers on arrival * Special Services for UM passengers * Representation and Supervision * Ticketing and Reservations * Lost and Found