* Provided support to 1500+ users at all levels face-to-face and remotely * Planned and leaded IT staff Induction sessions. Trained newcomers on the use of the systems, applications and devices. * Supplied and set up of IT equipment (PCs, projectors, A/V equipment etc.) for meetings and training sessions. * Supported different kind of departments and applications including (Office 365, Sap, Adobe Suite, Rhinoceros, etc…) * Configured and deployed computers, smartphones, tablets and printers. * Liaised with suppliers to help maintain and restore services and printers (Ricoh, Zebra) * Constantly documented issues and ensured the knowledge base was updated

* Provided 1st and 2nd level help desk support to 150+ users, face-to-face and remotely * Worked in team on the maintainance of 20+ Dell servers (Windows Server 2008R2), Citrix thin clients, workstations, notebooks, network devices, printers, smartphones and various equipment on large scale * Performed daily backups of Dell Servers with Norton Exec backup on tape support and safely moved in a security area * Managed user/computer accounts, policies in Active Directory and software deployment * Cabled and reorganized network cabinets (Switch CISCO Catalyst) * Moved physical machines to virtual with Vmware and deployed in the production enviroment * Worked in team on the process of testing and migration to windows 7 on large scale

* Leaded the IT Services division and accountable for the IT Support of all of Inzen's IT clients including (Award Winning Law Firms, NSW government entities, media and FinTech companies), providing support using in-person, phone, remote and other mediums * Managed a wide range of projects, including planning and execution of technology rollouts, migrations, etc. including (Microsoft Azure, Office365, Gsuite, Sharepoint, Salesforce) * Pro-actively identified areas of improvement in Infrastructure, Connectivity, Operations Architecture Design and Processes for Inzen's clients * Proactively supported and leaded the definition of IT strategy, processes and improvements and reported to the Managing Director * Managed and Monitored clients' hardware and infrastructure * Windows Server management and maintenance * Hardware procurement and asset management * Creating and maintaining documentation

* Handled requests and issues of the users, social engineering / frauds through various channels (Intercom, Skype, Chat, Email, Kayako, TeamViewer) * Team Management - Managed and trained the remote regional support team ensuring excellent customer service. * Created and updated knowledge base and procedures for staff and users. * Liaised with the data center, developers and product managers in the NA/EU area in order to fix technical issues * Worked in team on the improvement of the digital features and processes. Tracked issues and projects with JIRA/Confluence * Worked in team on Digital Marketing activities, customer retention & engagement, competitor analysis. Provided reports and KPI to the European Director * Accounting – Managed regional budget, weekly payments to business partners and affiliates. * Planned and supervised customer success coaching sessions. Reporting/Feedback Management * Created weekly newsletter to 300k+ users, managed relevant social network accounts, social media managers, bloggers e influencers. Show less

* Implemented and managed the online stores related to cd/dvd/vinyls duplication, ensuring the continuity of the service through activities including troubleshooting, backup, updates, support to the employees, drafting of training materials * Liaised with external developers based in India for the development of new features. Implemented digital tools, Analytics, e-marketing software * Supervised and removed links generated by Digital Piracy for the labels (DMCA) * Provided Support to the windows/osx systems, WebApps, professional media editing softwares and performed backup on NAS Server * Managed email accounts, domains, privileges, distribution lists and websites backup

* Developed, updated and maintained websites through the use of CMS platforms, HTML/CSS, ActionScript2 and Adobe Suite * Dealt with the stakeholders, identified their needs and worked alongside the graphic dept in order to achieve them. * Managed email accounts, distribution lists, domains, social media accounts, newsletters and websites backup