* Received inbound calls and assisted with the insurance needs of potential customers. * Highlighted the benefits of Humana Health, Life and Dental Insurance policies. * Successfully converted 20% of inbound phone calls into sales for Humana Medical Insurance. * Successfully converted 5% of inbound phone calls into sales for Life and/or Dental Insurance. * Worked closely with underwriting department and relayed determination information to customers. * Assisted in the training of new Humana associates.

* Assisted customers with the filing and processing of automobile claims. * Negotiated liability settlements with customers, claimants, other insurance companies, and attorneys to reduce company financial responsibility. * Worked closely with repair facilities during repair process to ensure the quality and efficiency of repairs. * Reviewed estimates from repair facilities and issued payments. * Consistently received monthly team award for successful negotiations. * Consistently received monthly team award for perfect scores on customer satisfaction surveys.

* Resolved complex issues regarding disputed claims from members as well as providers. * Resolved 3.5 inquiries per hour and met expectation of 98% accuracy. * Worked closely with other departments, outside vendors, members and medical providers to resolve disputes. * Negotiated with providers to attain lesser financial responsibility for members. * Selected to lead high profile project involving a large client. * Received cross-training in areas outside of specific specialization. * Recruited as a team member to support other departments providing services outside particular specialty area.

* Contacted potential students and scheduled campus visits. * Provided high school seniors with information, including admissions policies, academics, housing, and scholarships. * Answered the questions of potential students.

* Assisted insurance members, providers and agents with issues regarding the processing of claims. * Explained policy benefits to insurance members, providers, and agents in order to increase customer enrollment in policies. * Recruited by management to temporarily relocate in order to provide needed assistance to the self funded department during the months of February and May of 2005. * Received cross-training outside of specialization area, which was used to provide assistance to other departments, when needed. * Provided assistance to new Humana associates as a Subject Matter Expert * Recipient of the company Star Award in June of 2005, which acknowledges employee dedication and commitment to a project. * Consistently met or exceeded the Contact Center expectations. * Received highest level financial bonus through the company incentive program.

* Placed outbound phone calls to potential customers. * Consistently met monthly new business goal. * Utilizing extensive knowledge of large product line, assisted customers and potential customers with inquiries. * Consistently met or exceeded expectations for number of outbound phone calls.