WHAT I DO: I help small business owners reclaim their time, save money, and achieve peace of mind by designing tailored technology solutions and managing them, allowing them to focus on their business growth.WHAT MAKES ME UNIQUE: My unique service model for SMEs features a dedicated small team with limited clients, ensuring personalised, expert service and deep client relationships. We say 'NO MORE' to bad service for small businesses.INDUSTRY EXPERTISE: With nearly 20 years in the managed service provider and internet service provider industries, I have gained extensive technology and business knowledge. I excel at mapping business needs to technology solutions to support business outcomes. I recognised a gap in service delivery to small businesses and knew I could offer something better.WHAT MAKES ME DIFFERENT: My growth is driven by your success, shown through a unique service model focused on non-biased solutions, service excellence, and flexible agreements. Here are the three main differentiators that sets me apart:1. Vendor Agnostic: I don’t mark up technologies or take vendor kickbacks. This means no upselling, and you can trust that solutions are right for your needs and budget.2. Proactive Service Delivery: I ensure open, transparent communication and a proactive approach to service delivery, keeping you informed consistently.3. Transparent Pricing & Flexible Agreements: I offer easy, transparent pricing with flexible month-to- month agreements and generous discounts for longer-term commitments. Trust is earned, and I take the time to earn yours.

leading the commercial and product function of the business ensuring growth targets are met andmaximizing revenue potential. I oversee different functions including product management, customerservice, account management, and sales defining and communicating the company's product and salesstrategy.• Implementing the product development framework and defining all operational procedures withinthe organization working with relevant teams to standardize Sales, Pre-Sales, Projects, Support andproduct build (DevOps) processes.• Defining and building out the sales functional teams to deliver against company goals.• Build and deliver all marketing and Go-to-Market strategies to align with business goals.• Implemented the end-to-end customer journey from the ground up including all processes anddocumentation required.

• Working for a cloud-led managed service provider, supporting businesses making digital transitions• Leading and managing team members to deliver the highest standards of quality, service and productivity, and coaching and mentoring them to develop their skills and realise their potential• Stabilising the company's product range, which consists of Enterprise and Public Sector cloud platforms (both VMWare), and Microsoft Azure, as well as DRaaS, SQLaaS and SaaS, OS, Active Directory, firewall, backup and PaaS management, secure cloud services, and archiving• Engaging in development of new products and services for the market, responding to client needs• Setting out aspirational sales strategies, aligned to team and company objectives; also developing clear operating procedures, guidelines and processes to standardize and improve performance

• Employed by a provider of hardware, software and technical support services across Africa• Constructed and implemented a new business strategy, pivoting from VMWare perpetual offering to a platform for partners to retail VMWare cloud provision - thereby increasing company profit• Developed highly effective growth plans and strategies, focusing on widening the client base, mapping business strengths and selling to client needs• Built exceptional relationships with account holders and other stakeholders• Conducted detailed and insightful research on business opportunities and viable income streams• Oversaw the negotiation, drafting and review of contracts with clients and suppliers• Provided clear, insightful reporting to senior leadership on progress, outcome and profitability

• Worked for an ICT and telecoms operator, supplying solutions to home and business users• Acted as the Business Unit Manager for IaaS, PaaS and SaaS product ranges, played a key role in formulating and implementing successful growth strategies accordingly• Formulated a comprehensive business plan and implemented it successfully over tenure• Led a small team of Product Managers and interns to deliver exceptional quality and service• Liaised with key account holders to identify their needs and grow their custom, while also driving multiple streams of sales revenue, including expansion into new markets• Managed varied projects, including the migration of a physical data centre with no downtime• Developed excellent relationships with key vendors, as well as clients and other stakeholders• Supported related activity including solutions architecture work for clients, finance and budgetary management, traditional and digital marketing campaigns, market research, and reporting to ExCo• Ensured all team activity took place to high standards of data privacy, contractual SLAs and both internal company standards and external regulations• Designed and delivered engaging, high-quality training to upskill Vox staff on product knowledge and aftercare

•Achievements:- Consistently achieved an average of 120% of target month on month- Built technical solutions for government and private sector tenders- Onboarded clients in the region of 400k monthly, recurring revenue- Cloud solution designs for over 100 companies including multi-cloud, hybrid, private cloud, public cloud, platform as service & software as a service- Designed private mobile APN solutions- Designed network solutions including NPLS, SDWAN & Last Mile Fibre Connectivity - Built solutions for email security & archiving utilising Mimecast- Designed large network solutions utilising Fortinet products including Access Points, LAN & WAN, Fibre, Microware, Unlicensed Wireless, APN’s and Edge Security.Responsibilities:A solution architect (Sales Specialist) is a supporting role for all sales departments in developing sales growth for cloud products within the existing customer base and potential new clients by assisting with the technical design of solutions for customers, which include:- Private cloud, Hybrid cloud, public cloud, backup, disaster recovery, MPLS networks, network and cloud security, Last mile connectivity, mobile APN solutions, co-location services, and moreWithin this role, I provided coaching & professional development of sales team members to enhance their product knowledge. I assisted with building lead demand by generating marketing and sales activities within the direct and indirect market. Established productive, professional relationships with key personnel in customer accounts coordinated the customer involvement of other company personnel when needed.

Achievements:- Developed a National channel partner program as a new division - In one year, we successfully tripled the revenue generated by the division, increased our footprint nationally, implemented new processes & procedures & made our given target for the year- Grew the channel partner base to over 80 active selling partners- Leading and mentoring an inexperienced staff compliment of three. Responsibilities:- Identifying new channel partners and extend our sales force by effectively empowering the partners and their sales force to actively grow. - Enablement through training and collaboration to ensure the partners were knowledgeable in order to effectively sell the product range- Implementation of a training initiative for all prospective and existing partners on the products that would bring the best value to them and their customers. - Implemented sales programs by developing field sales actions and marketing initiatives resulting in additional annual growth of over R15Mill in Revenue. - Worked with the relevant internal teams to adjust selling prices by monitoring costs, competition, and supply & demand. - Maintained and grew team members by recruiting, selecting, orienting and training employees. - Coached team members through counselling, planning, monitoring and appraising job results. - Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks & participating in professional societies. - Contributed to team effort by accomplishing related targets as needed

Achievements:- Achieved an average of 150% of target month on month- Received an annual increase of 25% based on consistently exceeding monthly target in order for t the company to feel confident in me continually meeting the extended target.- On boarded the company’s largest enterprise clients - Trained new sales team members on sales techniques and enterprise solution sales- Gained ICT industry knowledge on LAN, WAN, Wireless technology, WiFi, firewalls, cloud security, mobile APN, MPLS, Cloud Computing, and Solution Architecture of IT solutionsResponsibilities- Business success came from maintained business growth & client satisfaction in existing client base. Cold canvassing & cold calling to on-board new clients. - Ongoing research to ensure I was keeping up with changes in the Industry. - Ensured accurate formulation & coordination of solutions & proposals across all product sets.- Liaison between all teams within RSAWEB & the client to ensure successful implementation of solutions sold & to ensure overall client satisfaction. - Effective co-ordination & escalation of matters to relevant business units.- Provided regular & ongoing communication to my manager on relevant issues. - Maintained accurate CRM system & analytics/reporting

- I successfully achieved revenue growth by canvasing new business prospects and with a skilled value proposition of our products convinced them to become a customer. - The role required grit and endurance to exceed monthly targets set by the business accompanied by good product knowledge and exceptional customer service. - I learnt a great deal of how to acquire new business from this role and great product experience with PABX, VOIP and Office Automation technologies.

• As an entrepreneur I opened & maintained a very successful cocktail lounge where I was able to build a business with a very low amount of CAPEX. I increased the value of the business to four times the original capital investment within the first year. I learnt a tremendous amount about business & most importantly of what needs to be done to make a business venture a success. • Business Planning & sales forecasting • Stock management & revenue maintenance• Implemented staff policies, managed shifts & implemented processes & procedures• Negotiated products & systems with suppliers • Planned & implemented all marketing strategies• Managed Employee Wellness