Customer transaction application experience in policy rating, policy update and specializing in print applications catering to message selection and prioritization, document formatting, and downstream postal optimization and inserting finishing marks.My most recent responsibilities were the creation of a systems technology strategy around our transaction documents, and presently evaluating and implementing the tactical portions for operational efficiency and communication effectiveness.I would like to remain in a Customer Experience or Customer Communications role, moving to the business side to assist in providing more of a decision and guidance role.Specialties: I enjoy creating solutions using information gathered either through experience or education to ensure my business has efficient capabilities to keep pace with their competitors. I look at complex problems as puzzles for solving, then use my envisioned solutions as an opportunity for system or process improvement.