I work here during breaks from university. FOH team members are primarily responsible for Serving Up Great Memories in Whitbread Hotels and Restaurants. As such, I am expected to deliver very high standards of customer services to strict brand standards.

Welcome to the ‘Home of Irresistible coffee', where coffee moments are turned into experiences and sips into smiles. We pride ourselves on serving expertly crafted coffee, whether it's in one of our inviting stores or from one of our convenient Costa Express machines. That's why every one of our beans that goes in to our coffee has been expertly roasted in our London Roastery since 1971. We're delighted to have been voted the Nations Favourite Coffee Shop for a whopping 6th year in a row. We're not stopping there though - we have an ambitions vision to become the World's Favourite Coffee Shop Brand. And we're already making headway with our international presence in over 30 countries, but businesses don't make great coffee, people do! That's why we are always on the lookout for talented individuals to join the Costa family who have a spoonful of passion, a shot of enthusiasm and plenty of flair. Independent survey of 5000 people published in December 2014 by Allegra Strategies. For further details see www.costa.co.uk/terms