• Oversee a team of copyright associates, subject matter experts, and quality control agents• Lead weekly copyright team meetings and leadership support meetings• Assist in the creation and implementation of copyright policy changes and training material• Provide high level training and support for sensitive workflows and cases• Handle time sensitive requests from the YouTube Copyright Operations team• Handle PR sensitive copyright related escalations stemming from teams throughout YouTube• Monitor and address behavioral and performance issues with individual agents

• Assess and process copyright infringement notifications, counter notifications, and other copyright-specific issues in compliance with the Digital Millennium Copyright Act (DMCA)• Actively maintain knowledge of and comply with company free speech protection policies• Work independently handling escalated sensitive and/or high priority cases in a timely manner• Develop working knowledge of current events relevant to International and United States copyright law • Lead training sessions specific to abuse detection; other areas on an as-needed basis • Work as a member of the Quality Control team to make assessments related to individual admin performance

• Demonstrated virtual reality (VR) technology at elementary, middle, and high schools across the United States• Promoted brand-awareness for Expeditions through educational in-person interactions in schools • Hosted training seminars for educators on the use of the Expeditions application in a classroom context• Assembled VR technology and coordinated the use of VR systems while addressing technical difficulties as they arose• Maintained an understanding of current market in VR technology• Led training sessions for new Expedition associates• Demonstrated the Expeditions program at several high-profile events including the Google Kirkland Office Opening, attended by Washington governor Jay Inslee

• Oversaw all front of house services including cooking and customer service • Was responsible for seeking out, interviewing, hiring, and training new employees• Designed media (including advertisements, displays, and applications)• Acted as point of contact for communications regarding advertising, donations, and ordering services

• Cooking• Customer service (in person and over the phone)• Updated online ordering systems,• Assisted in hiring and training new employees

• Assisted in event and concert planning • Oversaw work study personnel at large-scale guest artist concerts • Generated and distributed concert marketing media and informational materials to promote event-awareness• Trained new office staff in concert management and office operations

• Managed and assisted with concert productions in Setnor Auditorium • Answered phones and assisted visitors to the Setnor Music Office