•Developed and led a workshop on UI/UX design fundamentals for internal stakeholders, facilitating feedback collection to enhance company website usability and user experience•Acquired and analyzed knowledge of current marketing campaign strategies to identify opportunities for process improvement •Created a project plan for a Customer Acquisition and Customer Welcome book to enhance the customer experience of Pro B2B customer•Generated a systematic approach for renaming images for the 360 Viewer on HomeDepot.com

• Managed safety for a $25M wellbeing center and a client base of the Wake Forest Community• Administered and upheld high sanitation protocols, contributing to a consistently pristine workplace• Played a key role in gym operations through meticulous planning and execution of setup and dismantling procedures• Maintain CPR First-Aid and AED certification

• Created 2 Standard Operating Procedure documents (SOP) for all new processes including product onboarding, product listing, shipping, and system requirements, as well as Brand Guidelines• Quickly developed product knowledge and understanding of current eCommerce strategy• Responsible for reviewing Amazon requirements to integrate with current processes and systems• Utilized SEO and marketing strategies to develop A+ Content• Routinely coordinated with cross-functional departments to ensure alignment and collaboration