* Successfully integrated a customer payment solution within our Caterpillar Dealer Network. * Responsible for deploying our online customer facing application to Canada * Served as the primary trainer and contact for our e-Signature, online signing solution * Deployed CFCA Point of Sale to over 50 Caterpillar Dealers

* Conducted credit investigations and renewed/established various lines of credit * Negotiated credit terms and conditions with Caterpillar Dealers and Territory Managers

* Responsible for leading and managing a staff of 12 customer care associates. * Accountable for over 4000 customer touch points daily * Successfully completed an international consolidation that created our North American Business Center and resulted in a reduction of 80% of the original international headcount. * Drove electronic integration of invoice presentment and payment within our customer interface module. * Served as a customer advocate on the Global Customer Experience Council representing the North America Business Center which created service standards applied across the organization

* Responsible for documenting and managing the $2.6B Wholesale Dealer Portfolio for the Midwest Region. * Responsible for Loan Covenants compliance reviews including on-site record and physical machine/inventory audits. * Facilitated Cat Financial/ Cat Dealer relationship to ensure that financing needs were met. * Conducted credit investigations and line of credit renewals for Midwestern dealers ensuring that there was ample room for floor plan purchases and various other dealer loans.

* Structured financial leasing and working capital loans, lines of credit, direct financing, pricing terms for customers equipment purchases * Monitored Loan Covenant Compliance for both wholesale and retail customers * Managed Loan Volume of $500M * Created Country Exposure and Risk Reports * Participated on the Argentinian Loan Project 6 Sigma Project * Responsible for credit investigation in the following countries: Argentina, Uruguay, Paraguay, Bolivia, Peru, and all Caterpillar Corporate Mining Accounts.