Applications Engineer, June 1998 - August 1998 Provided direct customer support for Borland’s C/C++ compiler.

Product Engineer support for VC60000, VC40000, IP5000 and IP4100 production printers. Primary focus on the Digital Front End, M3/M4/M5/M5v2 IBM and Lenovo Server Racks, that control the production printers. Hardware debug, failure analysis and OS installation related to the Digital Front End server racks.

Technical support of all Xilinx embedded hardware and software solutions. Directly supporting customers, field engineers, marketing/sales, and hardware/software developers.Designed and developed Xilinx’s OPB/PLB/AXI TFT controllers using VHDL/Verilog. Performed verification and testing utilizing C programming language, FPGA hardware, simulation, and FPGA development platforms.Played a key role in technical communication, coordination, alignment of the embedded design, and implementation plan throughout the entire organization across product lines and research teams.Evaluated and critiqued product guides for Xilinx embedded IP release cycles. Hands-on experience with many aspects of the embedded engineering process from the design and architecture to simulation, implementation, testing, debugging, and release of the product.Debugged customer’s embedded systems using C/C++, GNU toolchain, FPGA synthesis/implementation/simulation tools, and hardware evaluation boards. Show less

On-Boarding of new team members while contributing to their ongoing success. Escalation point for the L1 team when they are unable to progress customer cases to resolution Managed multiple Enterprise level accounts as a Designated Support Engineer (DSE), ensuring that assigned accounts were successful by taking proactive measures and building trust.Collaborated with Engineering, Technical Account Managers, Technical Project Managers, and Marketing/Sales to resolve customer issues.Subject Matter Expert (SME) specializing in Security Applications.Ability to own and solve the most challenging and most critical impactful issuesContributed to the knowledge process by creating/updating/curating knowledge base articles Participated and contributed to engineering bug scrub meetings and discussions Show less