Working with the IRS on the tier 2 help desk/ desk side support on a migration project of the OS from Windows 7 to 10 and Office 365 administration. Phone migration to Iphones and distribution. Some asset management.• Tier 2 Desk side work/Some Alteris• Router/switch configuration/wiping• Customer service• Tier 2 active directory work• Domain configuration• Physical hardware work and configuration• Remote access troubleshooting and installing• Remote power shell and CMD into users or server and install• Service Now ticketing system• ITIL v3 level service desk• Provide tier 2 support for PC hardware, peripheral devices, and network related problems.• Provide tier 2 support for Microsoft Office 2010-2019, Lotus Notes, Microsoft SharePoint.• Responsible for addressing help desk support tickets in a timely manner and resolving or escalating the ticket.• Responsible for PC refresh, configuration, and hardware upgrades.• Responsible for moves, adds, changes and asset management of network PCs and peripherals.• Participate in process improvement projects inside the IT Department and across business unites.• Participate in an on call rotation as needed.• Maintain all original software and documentation according to current departmental policy.• Maintain skill level commensurate with support of company hardware and software.• Assist network and operations in routine network administration and problem resolution.

Working with 22nd on a specific project for the U.S Navy Medical Systems migrating systems from Windows 7 to Windows 10 through SCCM 2012. On a Tiger team which traveled to different locations to help other admins. • Microsoft Enterprise Server 2008/2012 or later version• Microsoft Windows Operating Systems• Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote)• Microsoft Active Directory 2008/2012 or later version• Network Server Backup• DHCP, DNS, WINS, and Domain Controllers• Site specific equipment listed in the task order• WSUS management/troubleshooting• SCCM package creation• ITIL