Colleen Michaels Email & Phone Number

Surprise, Az, Us

• Supporting approximately 90 Franchisees that own 130+ salons. Providing servicesaligned with corporate brand standards ensuring consistency through education andguidance on operations.• Consulting with Franchisee and management team, to determine needs of Franchisee bymarket and by salon to establish action plans to assist Franchisees in meeting growthpotential. Providing written instructions after each educational visit.• Monitoring operational standards and… Show more • Supporting approximately 90 Franchisees that own 130+ salons. Providing servicesaligned with corporate brand standards ensuring consistency through education andguidance on operations.• Consulting with Franchisee and management team, to determine needs of Franchisee bymarket and by salon to establish action plans to assist Franchisees in meeting growthpotential. Providing written instructions after each educational visit.• Monitoring operational standards and documenting under performance to Franchiseesas well as corporate staff if necessary. Providing written follow-up constructive actionplans.• Reviewing sales and results of current marketing initiatives and providingrecommendations for additional promotional opportunities.• Providing training classes in management, leadership and merchandising in support ofthe franchise system. Training and development programs are provided to all staffinglevels, from stylist, to manager, to District Managers and Franchisees.• Working to customize programs based on the knowledge of the Franchisees salonoperations, management training practices, and staff development needs. Show less

Arizona, United States

Phoenix, Arizona, United States

Twin Cities

Minnesota, United States

• Worked for one of the most successful Fantastic Sams Franchisees in the State ofMinnesota, owning over 20 Salons.• Ensured services and policies complied with company's professional standards andstate-specific laws and regulations.• Led and coached managers to ensure customers were provided with an excellent guestexperience.• Held leaders accountable to the growth and profitability of the business and providedsuggestions and ideas to help guide… Show more • Worked for one of the most successful Fantastic Sams Franchisees in the State ofMinnesota, owning over 20 Salons.• Ensured services and policies complied with company's professional standards andstate-specific laws and regulations.• Led and coached managers to ensure customers were provided with an excellent guestexperience.• Held leaders accountable to the growth and profitability of the business and providedsuggestions and ideas to help guide growth.• Created and maintained a professional recruiting and networking relationship within thehair salon industry. Show less

• Over the course of nearly two decades evolved from being a Stylist to managing fourhigh-performing franchised salons.• Maintained a ranking of 11th out of 137 franchised stores for average number ofcustomers served.• Increased shop ranking for average product sales to adjusted sales from 56 to 17 out of137 stores by increasing product sales by 10%. Decreased overstock by $2000.00.• Determined salon-staffing needs, recruited, scheduled, trained, and… Show more • Over the course of nearly two decades evolved from being a Stylist to managing fourhigh-performing franchised salons.• Maintained a ranking of 11th out of 137 franchised stores for average number ofcustomers served.• Increased shop ranking for average product sales to adjusted sales from 56 to 17 out of137 stores by increasing product sales by 10%. Decreased overstock by $2000.00.• Determined salon-staffing needs, recruited, scheduled, trained, and developed a staff of18 stylists.• Successfully motivated employees and gained a reputation for handling workplaceissues with honesty, integrity and sincerity. Show less

Certificate, Cosmetology

High School Diploma, Generals

High School Diploma, General Studies

Bachelor'S Degree, Accounting, 3.46