managed a stand alone resort and also hotel based, ensured targets were mat for both sales and service, set objectives for the team and monitored results. liase with suppliers including hotel managers and excursin suppliers to create a better holiday experience for customers.

manage a team of holiday advisors train and coach them in their role and help them acheive NVQ qualifiacation. Manage underperformance aswell as monitoring sucess. identify customers buying trends and seek to be one step ahead of our competitors. Setting objectives manage budgets. being in a target driven enviroment, look at targets for both sales and service, revenue development. aim to be a cost neutral resort, P&L reports.