Partnered with designers, engineers, and business stakeholders to successfully build and launch a MVP mobile app which created a digital marketplace matching gig workers and employers looking for short term help.

Worked with a small team to develop resource mobilization strategy for the Better Than Cash Alliance (a UNCDF initiative to accelerate electronic payment adoption & expand financial inclusion) including situation analysis, donor mapping, and implementation plan.

* Developed plans for new programs and sites including capital, operating, and fundraising plans. * Led process for developing organization’s annual operating budget which grew 10 fold between 2014 and 2015. * Designed and implemented processes to optimize operational performance and improve internal controls. * Managed programs and day to day operations and managed a team of 3.

* Led two junior analysts in researching Illinois’ finances to identify 18 municipalities, representing 3 million residents, at risk of bankruptcy. Developed recommendations for how municipalities and the state can reduce risk of fiscal emergency. * Managed two workstreams culminating in the completion of key deliverables in a project to create and pilot an outcomes measurement protocol for Chicago Public Library. * Collected librarian input to design a dashboard that measures and communicates outcomes of the summer reading program that engages 75,000 children a year. Disseminated new dashboard through customized training for key staff. * Created a needs assessment and data integrity plan to improve accuracy and robustness of data used for decision-making.

Led interdisciplinary team in performance improvement pilot project that reduced the average time a patient spends in the clinic by 30% and improved patient satisfaction by 10%. Success of pilot led to roll out of model across organization. - Collaborated with stakeholders across the organization to create space, capital and operating plans totaling over $20MM for five clinics that will serve over 35,000 new patients. - Researched and contributed writing to grant applications to secure over $4.5MM in competitive Affordable Care Act funding. - Synthesized input from cross-functional teams and organized process for drafting organization’s annual strategic plan. Monitored progress towards goals and reported performance to executive leadership quarterly. - Facilitated focus groups and analyzed qualitative data to evaluate demand for new services and feasibility of entering new markets; results influenced decision to develop a new model for prenatal and maternity care.

Developed and implemented annual Quality Management Plan for HIV/AIDs program, led cross-functional quality committee, and managed process improvement projects. - As a result of QM Plan, patients receiving preventive screenings improved from 77% to 95% and referral completion improved from 40% to 80%. - Trained and mentored five junior team members on data gathering tools, analytical techniques and process improvement methodologies; nominated by team for employee of the year award.

Built productivity and patient revenue financial models for $17MM operating budget. Compared expected productivity to historical performance and national benchmarks to improve approach for determining productivity goals. Developed code of ethics and patient safety policies and designed safety dashboard to track performance on safety indicators. Policies contributed to accreditation by the Joint Commission, ranking quality in the top 10% nationally.

Established Talent team mission and strategy. Responsible for defining and executing on quarterly OKRs for Talent team. Successfully achieved or exceeded OKRs for every quarter. - Created strategy and roadmap for new resume upload and parsing feature which extracted skills and work experience data from resumes to generate job matches. Collaborated with research, design, and engineering to test a prototype, iterate requirements, build, and launch. As a result, Talent eligible for job matches increased by 53% post-launch. - Created job discoverability strategy and roadmap with a focus on supporting Talent to quickly find the right jobs for them. Responsible for a series of new features, including a new search experience built on elasticsearch, that resulted in a 20% lift in monthly applications.