Clinical Coordinator at the Miami Breast Center since July, 2010. Visit http://www.miamibreastcenter.com to learn more about Dr. Roger Khouri and his new external expander, EVE that creates that internal space for fat that is transferred to the breast. Dr. Roger Khouri has given many women with mastectomy and lumpectomy hope to achieve a breast once lost to breast cancer or other deformities. Office hours Mon-Fri 8:30 AM to 5:00 PM (305) 365-5595

• Delivered business strategies developing systems and procedures that improved the quality and efficiency of operations to deliver an elevated experience to patients and families.• Create a welcoming and comfortable atmosphere prepping treatment rooms, checking patients in and out, manage and coordinate patient scheduling, inventory management by monitoring and processing orders, collect payments, and process to patient accounts.• Properly handling the confirmation process of receiving complete medical records for new surgery patients, as well as proper referral documentation for insurance purposes to maximize reimbursement for both the patient and practice.• Orients and educates patients; initiating the care plan; providing quotes and financial options; educational information related to treatments, arrange pre-operative tests and results, procedures, medications, and continuing care requirements.• In a supportive role and capacity directly assists the physicians with all elements of the patient coordination of treatment outcomes, effectiveness and measurement, and physician recommendations to ensure the practice provides the best overall care to the patient.• Update patient accounts in the EMR, including demographics, sending registration forms to patients via mail or electronically.• Responsible for providing training and mentoring with employees, establishing a balanced organization.• Work closely with international patients to coordinate and plan travel accordingly to scheduled appointments and surgery.• Identified a decline in overall patients, organized and implemented quarterly local seminars to potentially interested patients presenting education opportunities on in-depth details of various procedures and Q&A sessions for both cosmetic and reconstruction surgeries resulting in over 30+ in attendance as well as 8+ scheduled appointments from each.ables Florida

Administrative Assistant in Psychological Service Center

• Responsible for developing and creating awareness in the community through advertising to drive patient interest of the new psychology therapy program for low income-fee based service, which resulted in an increase in patient numbers by 50%. Created a hands-on learning program to develop for the therapy students in their master’s program.• Identified the need to create and implement organized meetings to increase collaboration and teach-ings involving the students for both the adult and children therapy programs.• Developed a reporting structure to track patient payments and revenue generated in the therapy program reporting directly to the chairman.• Worked directly with the Assistant Director responsible for assisting day to day operational needs to deliver business strategies developing systems and procedures that improved the quality and efficiency of operations to result in an elevated experience to patients, therapist faculty, and students.• Managed staffing and student scheduling and clinical hours assigning all necessary therapy requirements and assessment testing. • Monitor and manage inventory and ordering of supplies and equipment, prepare and process work orders for facility maintenance and repairs, collect clinic payments, and process to proper cost center accounts.• Responsible for recruiting, hiring, and all scheduling for work-study students providing training and leadership for 3-6 students at a time.• Attended semi-annual seminar training for software updates ensuring processes and procedures were followed based on criteria and policies.• Managed financial aspects of maintaining budget and documentation, processing client payments logging and allocating payments to faculty and therapists, as well as handled physician travel reimbursement expense reports.

Assist physician in scheduling all surgeries for patientsObtain insurance authorization for approvals for patients surgeryDevelop plan for scheduling travel and reimbursementsDevelop sound relationship with the American Cancer Society and coordinate meetings for projectsArrange committee meetings for facultyArrange pre operative testing for patients needing surgeryGrant writing and letter transcription assisting