* Assisted with conversion project for new online payment system * Installed software and services at K-12 school districts across the US * Troubleshooted problems with communications between district and website

* Provisioned and deprovisioned user accounts * Manually managed user access/roles in multiple enterprise applications (over 100 applications supported) * Served as primary point of contact for all senior leadership team issues * Performed monthly and quarterly audits in sensitive systems to comply with Sarbanes-Oxley requirements * Supported helpdesk in troubleshooting and resolving failures with user access to resources * Documented legacy systems to aid problem resolution as well as normal operations * Trained new resources * Participated in On Call Rotation to support 24/7 operations

* Provided phone support to end users of the TurboTax application on Windows and Macintosh platforms * Collaborated with other technicians to develop solutions and workarounds until the engineering team could roll out patches * Reported issues for investigation to the engineering team

* Assembled high precision components in a Class 100,000 clean-room environment * Collaborated with engineers to refine LabView applications * Utilized sophisticated measuring devices such as Coordinate Measuring Machines, air gages, Perthometers, and optical measuring systems to ensure consistent quality down to the micron level

* Restructured manufacturing area to improve efficiency * Troubleshot and repaired equipment failures or placed calls for appropriate maintenance personnel * Coordinated flow of materials in/out of manufacturing cell to meet production schedule

* Organized newly authorized maintenance facility from the ground up following established regulations and procedures * Instituted preventative maintenance schedule for all communications equipment within the battalion * Prepared equipment readiness reports for command staff

* Prepared communications equipment for evacuation to higher-level maintenance * Maintained accountability for equipment and reported status to Direct Support Maintenance Chief * Facilitated administration tasks to complete mission

* Troubleshot various communication devices and related systems and repaired as necessary * Maintained quantities of repair parts for bench stock * Followed and enforced safety procedures

* Supported end user software and hardware issues (16,000 end user base) * o Resolved end user issue with first call resolution being the goal * o Escalated issue for resolution to supporting teams * o Referred end user to alternate point of contact for unsupported issue * Contributed to Knowledge Base for End User Support Team * Participated in On Call Rotation to support 24/7 operations * Diagnosed workstation issues through remote management and verbal troubleshooting * Installed software and assisted users with How-To questions * Managed Microsoft Exchange, Active Directory, and Novell eDirectory services

* Supported end user software and hardware issues (4000 end user base) * o Resolved end user issue * o Escalated issue for resolution to on-site support * o Referred end user to alternate point of contact for unsupported issue * Diagnosed workstation issues through remote management and verbal troubleshooting for The Port Authority of New York & New Jersey * Served as primary point of contact for all senior leadership team issues * Installed software and assisted users with How-To questions * Managed Microsoft Exchange, Active Directory, and Novell eDirectory services

Field Systems Engineer at Synergy Global Solutions, Inc.