Helped clients take their digital marketing initiatives to the next level, especially in the social media sphere.

Customer communication and resolution of high-priority cases.

* Wrote and edited copy for client advertisements. * Attended and assisted with client events and photo sessions. * Assistant to the owner (an award winning graphic designer with local and national clients).

Assisted the owner (a Certified Business Etiquette Trainer) by creating & editing coaching session materials and presentations which would facilitate learning the key aspects of improving image, etiquette, and business communication - clients & session attendees would gain the 'professional edge' in every aspect of their business. Helped with local publicity efforts and provided support for daily business activities.

Responsible for creating a fun, active & educational experience for over 100 campers each summer.

* Collaborated in the creation of a global online reputation management and social media strategy - launched the first official 1&1 channels in all major markets. * Developed globally adopted in-depth social media communication plans for PR campaigns, customer support, and crisis management. * Ensured employee adherence to social media guidelines. * Assisted in creation of global video strategy and build of US Social Media Studio, produced and hosted webinars and videos. * Actively engaged customers in social conversations and resolved outstanding issues.

* Responsible for 1&1's Traditional PR, Media and Analyst Relations activities within the US & Canada. Developed and conducted strategic PR campaigns to promote business initiatives and product launches while communicating 1&1's corporate ideals. * Pitched and secured print and online media coverage within the tech, Web hosting, and B2B sectors * Wrote and distributed press releases. * Ghostwrote articles, statements, and speeches for the CEO.

* Develop and drive the organization’s social media strategy across all brands and platforms. * Coordinate with all internal stakeholders and external partners (marketing, PR, senior leadership, agencies, corporate sponsorships, etc.) to communicate The Network’s mission. * Collaborate with cross-functional teams to plan and execute omni-channel marketing campaigns with measurable ROI. * Create comprehensive reports and leverage data-driven insights to drive growth, engagement, and brand loyalty. * Manage paid and organic content marketing campaigns that engage, inform, and motivate. * Monitor and improve online reputation through public rating and review platforms.