* General administration and assistance to member relations team * My work included overseeing our referral service and general correspondence with member law firms. Input and follow up of our insurance policies, policy updates, issuing endorsements and purchase orders. I was also involved in various aspects of marketing campaigns that were relevant for promoting company’s insurance schemes.

* Negotiating with international clients, managing their accounts, bookkeeping and keeping up with daily correspondence. Most of the duties included maintaining relationships with already existing clients, but sometimes establishing new relationships was expected. Correspondence and negotiations were done in both English and Slovenian language. * Translating (English-Slovenian, Slovenian-English) * Proofreading (various professional documents and personal portfolios)

* Delivering outstanding customer service experience to most valuable international clients. * Building a strong client relationship through delivering a range of effective account management activities and ensuring that our company is seen to add value to the client’s business. * Managing client forecasting requirements to minimise risk to business through stock overproduction. * Introducing and implementing new ways of managing stock monitoring process, by introducing my most valuable client to a simple and transparent way of accessing their monthly data. * Supporting business development activities by participating in client visits across the globe, as well as welcoming them in our innovation centre.

* My main role as an Account Manager was to establish and maintain a long-term relationship with my member firms, connecting with key stakeholders within the personal injury and clinical negligence departments. * My duties included: * Managing an extensive portfolio of existing clients, establishing and maintaining excellent working relationship with new solicitor firms * Coordinating and overseeing certain aspects of risk assessment procedure for the purpose of insuring clinical negligence cases, producing quotes and reports for department’s senior underwriters * Liaising with Costs Agents * Assessing and handing both disbursement and high value Legal Expenses defendant’s costs claims * Promoting our services as well as ensuring that our members present their clients with the most optimal and financially viable protection for their legal expenses * Working closely with our financial department and ensuring that the payment process flow is running in a timely manner

* Maintaining a strong relationship with our existing clients and representing a voice of the client * within our business * Delivering a range of effective client relations activities by ensuring that the company is seen to * add value to the client’s business. * Handling complaints by successfully identifying the risk and implementing the most appropriate * mitigation strategies * Managing quarterly account reviews to ensure that our services meet the needs of a client * Creating client’s contracts and business agreements * Developing and circulating customer feedback surveys and product forums for improvement to services and delivery