Christopher Dowdell

Christopher Dowdell Email and Phone Number

A+ | Dual Aas Cybersecurity + General Studies Stem | Service Desk Technician @ Delaney Advantage Technologies, LLC

Christopher Dowdell's Contact Details

Christopher Dowdell personal email

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Christopher Dowdell phone numbers

Christopher Dowdell's Current Company Details

Delaney Advantage Technologies, Llc

A+ | Dual Aas Cybersecurity + General Studies Stem | Service Desk Technician

Christopher Dowdell Work Experience Details

  • Service Desk Technician
    Delaney Advantage Technologies, Llc Jul 2022 - Present
    North Bethesda, Maryland, Us
  • Play By Play Producer
    Siriusxm Jan 2023 - Nov 2023
    New York, Ny, Us
  • Service Desk Technician For The Occ
    Telesis Jan 2021 - Jul 2022
    •Support federal government agency clients by providing Tier-1 help desk support via telephone, self-service incidents/requests, ServiceNow Chat, and email for 20 core business applications and a full suite of office automation products on the Windows platform.•Daily repair work of Microsoft operating systems which also includes Adobe Acrobat, the Microsoft Office Suite, and networking.•Validate and document all user information when a trouble call is made.•Ability to quickly build a rapport and elicit information from end-users.•Willingness to participate in a rotational on-call schedule (off hours & weekend).•Ensure tickets are submitted as soon as the contact is received and capture all the required customer and issue information to properly diagnose and repair customer issues.•Excellent Customer Service and communication skills in person, over the phone, and in writing.•Meet all productivity and quality goals as measured by the department.•Ability to research many computing issues and absorb and retain information quickly.•Excellent attention to detail skills, and able to propose ideas in a user-friendly language.•Ability to quickly learn new software packages needed to support the business•Intermediate to advanced knowledge of Ethernet, networking, and cabling.•Excellent communication, implementation, and documentation skills.•Field incoming service desk emails, chats, and telephone calls in a timely and courteous manner.•Ability to work independently and within a team environment.•Troubleshoot and resolve issues with laptop PCs, iPads, air cards, portable monitors, portable printers, portable scanners, laptop docking stations, desktop PCs, PC projectors, color Client LaserJet printers, personal LaserJet printers, flatbed scanners, large plotters, Canon high-speed scanning fax machines, iPhones, and Android mobile phones.
  • Board Operator/On Air Personality
    Cbs Radio Jun 2013 - May 2021
    Philadelphia, Pa, Us
    CBS Radio Washington, DCBoard Op/On-Air Talent/Live In-Game Play by Play Producer June 2013 – May 2021 • 3-year Experience as On-Air Talent as host of a weekly radio show called The Loud House that on 1580 AM.• Produced Live Wizards NBA Basketball games and Play by Play.• On Air Experience hosting Wizards Basketball Post Game shows, taking phone calls and live reads.• 2 years’ Experience Producing DC United Soccer on WJFK 106.7 The Fan, 1580 AM, & 99.1. • 6 years’ Experience in Board Operations • Installed, tested, and operated radio equipment, adjusting settings to achieve the clearest transmission.• Operated sound recording equipment to capture and document broadcasts for analysis.• Checked weekly themes and guest availability to write scripts before going on-air.• Researched and reported breaking news during live, on-air shows.• Found, researched, fact-checked, and wrote scripts for relevant topics in local news.• Processed and uploaded brokered programming using AV software weekly.• Coordinated and Organized studio setup and telephone interviews for On-air Talent. • Conducted pre-interviews with guests and prepare materials for the host as a producer.• Checked studio equipment for proper functioning, run audio board, and edit audio for on-air use.• Balanced music and sound for assigned shows, ensuring proper mixing of levels.
  • Used Car Sales Manager
    Darcars Automotive Group Oct 2019 - Feb 2020
    Bethesda, Maryland, Us
    • Took over a struggling used car department and doubled sales in first full Month.• Repaired struggling inventory with multiple 60 plus retail units not state inspected on the lot. Cleaned up inventory and repaired lot presentation.• Actively engaged in Sales Department: making daily calls, making appointments while desking and closing customers.• Appraised trade-in vehicles, supervised reconditioning and detailing, oversaw purchasing contracts.• Managed service aspects of used car department (Safety inspections, repairs, etc.) as well as oversaw detail department.• Provided extensive customer service with focus on resolving customer complaints and developing and increasing customer satisfaction indices.• Managed the reconditioning cost of inventory.• Followed up the daily log sheet, on a daily basis.• Delegated job responsibilities to all sales, general office, and service department personnel.• Work with the General Manager to forecast monthly sales.
  • Sales Professional
    Sport Chevrolet Dec 2018 - Oct 2019
    •Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.•Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.•Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.•Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.•Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.•Provides sales management information by completing reports.•Updates job knowledge by participating in educational opportunities; reading professional publications.•Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Used Car Sales Manager
    Ourisman Motors Of Bethesda Inc Feb 2017 - Dec 2018
    Washington, District Of Columbia, Us
    •Increased used car volume by 40% over previous year. •Doubled Frontend grosses over previous year.•Record deliveries 11 times in 12 month since joining store.•Responsible for purchasing inventory.•Taking pictures of all used cars and uploading them for customer display.•Responsible for penciling New Car Mitsubishi deals.•Responsible for purchasing inventory for used fleet.•Appraising trades for maximum profitability.•Responsible for selling Wholesale inventory for maximum profitability.•Responsible for collecting titles and reassignments.•Closing lease returns and deciding to if adding to used fleet is profitable.•Managing Customer lease purchases.•Managing recon and recon cost for used car inventory.•Hiring and training of Mitsubishi New Car & Used Car Sales staff.•Submitting Credit applications and working with lenders to approve deals.
  • Used Car Sales Manager
    Criswell Honda Jul 2016 - Feb 2017
    •Increased used car volume by over 40% in 2nd month. (Record deliveries)•Increased frontend gross from $500 per copy to $800 per copy in 2nd month.•Appraised trade-in vehicles, supervised reconditioning and detailing.•Actively engaged in Sales Department: desking, appraising and closing customers.•Handled all customer service disputes or complaints.•Maintained Scheduling of Management and employees monthly.
  • Service Desk Technician Tier 1
    Acentia A Maximus Company Nov 2015 - Jul 2016
    • Install, configure, maintain, and support desktops, laptops, printers, fax machines, scanners, and other PC peripherals and related hardware, as well as remote access devices.• Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users• Use moderate to advance troubleshooting knowledge to diagnose, resolve, and follow up on issues relating to various user concerns• Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
  • Branch Manager/Senior Account Executive
    Enterprise Rent-A-Car Nov 2005 - Jan 2014
    St. Louis, Mo, Us
    Enterprise Rent-A-Car Rockville, MDStore Manager/Senior Account Executive November 2005 – January 2014• Coordinated and Facilitated comprehensive sales training for subordinate staff.• Strategized with employees individually and collectively to enhance sales techniques and skills. • Demonstrated consistently a keen ability to communicate with customers and stakeholders in a clear and concise manner.• Managed financial transactions valuing more than $4 million dollars annually. • Recruited, interviewed, and reviewed staff to support hiring and performance evaluation.• Managed 6 Branch Managers’ promotion and transition from the Assistant Manager role.

Christopher Dowdell Education Details

  • Montgomery College
    Cybersecurity & General Studies - Stem
  • Montgomery College
    Network And System Administration/Administrator
  • Per Scholas
    Computer Support Specialist
  • The Broadcasting Institute Of Maryland
    Sports And News Broadcasting

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Frequently Asked Questions about Christopher Dowdell

What company does Christopher Dowdell work for?

Christopher Dowdell works for Delaney Advantage Technologies, Llc

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Christopher Dowdell's role in his/her workplace is A+ | Dual Aas Cybersecurity + General Studies Stem | Service Desk Technician.

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What schools did Christopher Dowdell attend?

Christopher Dowdell attended Montgomery College, Montgomery College, Per Scholas, and The Broadcasting Institute Of Maryland .

What is Christopher Dowdell's role in his/her workplace?

Christopher Dowdell has skills like Account Management, Cold Calling, Sales, Management, Training, Sales Management, New Business Development, Marketing, Computer Hardware Troubleshooting, Network Troubleshooting, Software Installation, Sales Process, Hardware Installation, Computer Network Operations, Internet Troubleshooting, Internet Security, Customer Satisfaction, Remote Device Management, Network Administration, Software Troubleshooting, Business Development, Direct Sales, Sales Presentations, Customer Retention, Profit, Strategic Planning, Budgets, Professional Services, Team Management, Employee Training, Training And Development, Retail Sales, Direct Marketing, Car Sales, Public Speaking, Desking, Organization Skills, Customer Service, and Wholesale Purchasing.

Who are the industry peers of Christopher Dowdell at other companies?

Christopher Dowdell's peers at other companies are Raymond Chan, Luis Montes, M.s., Angelica Mcneely, Ashley Rossman, Barry Beckemeyer, and Gregory Gilles. and Marvin Ramirez. Christopher Dowdell's peers at other companies are Raymond Chan, Luis Montes, M.s., Angelica Mcneely, Ashley Rossman, Barry Beckemeyer, and Gregory Gilles. and Marvin Ramirez.