• Managed a diverse high-performance team that provided analytics and process support to 13 teams • Set end to end analytics strategy and provided thought leadership for compliance • Drove collaboration and engagement with analytical teams across the business• Implemented SQL Server 2012 to modernize & automate data acquisition and reporting solutions • Developed and implemented project request tool and a investigation log in SharePoint• Restructured team roles to support areas of data management and business intelligence• Transitioned & automated 210 reports, improving accuracy and freeing 200 hrs of monthly resources• Utilized statistical techniques and advanced visualizations to identify outliers and anomalies in data• Implemented Continuous Control Monitors which alerts the business to risks when KRI’s are exceeded• Leverage Excel & Tableau to build dashboards & perform statistical analysis• Active participant in Verizon Analytics Center of Excellence • Grew business awareness by conducting Lunch-n-learn session on variety of business topics• Excellent communicator who works with all levels of the organization to achieve team goals

• Supported VP Finance Operations with ad-hoc reports, analytical insight and executive presentations• Reporting SME and reporting lead on the enterprise Credit Re-engineering project • Lead analysis of credit and fraud activity, driving critical changes to maximize growth & minimize risk• Provided analysis on JD Power results to leadership identifying strengths & weaknesses of operations• Supported quarterly operations reviews by providing data analysis and executive presentations• Built dynamic Excel reports with VBA that allowed the user to customize the report based on selections• Leveraged SQL Server stored procedures to dynamically refresh excel reports• Automated a number of decks to improve accuracy and decrease refresh times• Conducted advanced training session on Excel charting and formulas• Created dynamic dashboard which aggregated data from multiple sources (saved 30 hrs monthly)• Indirectly managed the Finance Support group of 4

• Focused on automating and improving manual processes through SQL Server, Excel & VBA• Created a excel template with VBA that automated the refreshing of 150+ reports (saved 6-8 hrs daily)• Migrated Daily Forecast process to a dynamic solution with SQL Server and Excel reducing errors & time the required to update & publish the report. (saved 3-5 hrs daily)• Automated Weekly Initiatives Deck with SQL Server, Excel & PowerPoint (saved 20 hrs a week)• Rebuilt Weekly Call In Rate report to dynamically update dataset & visualizations (saved 4 hrs a week)• Redeveloped Daily Indirect Health-check report to leverage stored procedures and dynamic selections

• Managed global modules for Oracle ERP/Siebel CRM implementation by centralizing functionality. Requirements gathering, gap analysis, process flow, testing, change management and training.• Led vendor relationship and migration of POS process to a new vendor by defining process flow, creating data maps, administrating data interfaces and building reports.• SME responsible for system design, enhancements, process improvements and problem resolution. • Global reporting super-user responsible for designing, developing, and implementing reports.• Utilized Oracle Discoverer 10g and OBIEE to manage business critical ad-hoc and automated reports.• Collaborated with IT to build enterprise-level Business Intelligence solution in OBIEE.• Leveraged VBA and Microsoft Excel to automate repetitive tasks.• Reengineered and automated rebate program, drastically reducing processing time, improving accuracy and moving to bi-weekly payouts.• Appointed by management to co-lead new IT Governance process for sales and marketing.• Served as key contributor and knowledge expert for newly formed data governance and MDM teams.• Supported integration of company acquisitions by providing expertise in data structure and reporting.

• Managed deployment and configuration for next generation POS systems.• Oversaw deployment and configuration for new meal pacing application.• Utilized MicroStrategy BI to support sales, finance and marketing with ad hoc reports. • Performed AvsT analysis and identified pricing discrepancies.• Worked with culinary operations, menu services and marketing to configure and optimize POS system.• Created Excel template for managing cook times of menu items, allowing for scalability across systems.• Collaborated on new forecasting application, migrating process from Excel to an online application.• Appointed by management to KDS task force as liaison between IT and business on implementation.• Selected by management as SME during implementation of new restaurant costing application. Requirements gathering, documentation, strengths/weakness analysis, testing, training and launch.

• Maintained costing and recipe systems in mainframe.• Optimized and configured POS.• Implemented new process for creating recipe cards.• Utilized VBA in Excel to automate import of mainframe reports.• Used MicroStrategy BI to provide AvsT trend analysis and guide management decisions.

• Created and maintained training materials used to trouble shoot restaurant issues.• Modified batch files to run COMPRIS simulation on help desk computers.• Supported managers and technicians with technical and operational issues for 1300+ restaurants.• Utilized MAGIC call tracking and logging software.

Developed and maintained community website.Created dynamic registration system with automated newsletter application.