# Responsible for Digital Ecosystem management & guest digital platform experience.# Lead and formulate all-rounded CRM programs and strategy to build customer loyalty and retention, as well as stable growth of customer values.# Monitor and review regularly customers' behaviors and statistics under corporate KPIs, so as to ensure effective executions of CRM deliverable.

# Identify consumer and market insights, and using these to deliver tactical opportunities for the business.# Drive business through deep consumer understanding and feed insights/new ideas to category technology roadmap.# Address competitor analysis and consumer connection activities to deliver market insights and engage the whole team.# Communicate category insights/findings to business partner to make business decision.

# Lead a team to serve key accounts. # Project management from design, execution, analysis and present to the client# Monitor research project's quality and manage deliverables.# Bring marketing insight to the client and provide the suggestion.