The primary duties of a pet emergency clinic practice manager are to plan, coordinate, direct, and supervise various elements of a medical facility. As well as oversee billing and collections, design patient services, or implement work policies for employees. Works closely with and partners with the Medical Director on a day to day basis.

Petaluma, CA/ San Luis Obispo CAMarch 2015 to July 2017Essential Functions of my position include:· Drive sales and profitability through customer satisfaction and report analysis· Develop payroll plans and monitor payroll daily to ensure the plan is met· Ensure efficient day-to-day operation of the store· Uphold DICK’S Sporting Goods standards for merchandise presentation· Participate or lead the recruiting, interviewing, and hiring for hourly and salaried associates· Lead consistent evaluation and development of in-store talent· Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards· Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures Sales ManagerSan Luis Obispo, CADecember 2011 to March 2015Drive sales through customer service and report analysis• Develop payroll plans and monitor payroll daily to ensure the plan is met• Ensure the efficient day-to-day operation of the store• Uphold company standards for merchandise presentation• Participate in the recruiting, interviewing and hiring for hourly and salaried associates• Issue appropriate counseling and disciplinary action to those associates who fail to meet our performance standards• Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedure**Successfully completed store manager assessments***

Uphold Customer service standards and handle any unresolved customer or associate issues• Provide direction for KSS including the Customer Service Survey, and "Yes We Can"• Interpret, direct and lead capacity and merchandise directives• Associate development, supervision of merchandise sales areas to ensure execution according to Kohl's Best Practices, communications, analysis of business operations, expense management, and general management of the store as part of the store management team• Resolve escalated Customer complaints. Determine source of issues and take initiative to identify and resolve them. Recommend solutions to avoid future occurrences• Manage stores payroll projections, productivity, and controllable expenses in relation to sales trend• Manage the hiring and interviewing process to maintain the proper staffing levels to match the workload.• Coach and Counsel Associates when necessary based on Company productivity goals.

Responsible for control and administration of financial transactions in retail environment. Includes control of cash flow and expenses, internal audit, and protection of corporate assets, and establishment of seasonal budgets.• Manage schedule and procedure of over 300 personnel. Directly supervise all customer services, display merchandising, maintenance, sanitation, and employee training.• Set goals and adjust departmental budgets by sales projections. Perform internal audits, control expenses, and protect assets.• Control freight flow in General Merchandise, Apparel, and Food areas. Maintaining proper in-stock and pricing integrity. Ensure merchandise is unloaded from trucks and stock is placed in appropriate locations such as the backroom or sales floor.• Scan items needed on the sales floor and retrieve merchandise from the inventory bins.• Categorize merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the perpetual inventory system, and executing company programs.• Monitor areas for signs of shrink and potential security risks.• Support management staff by completing special projects including assigning associates to complete seasonal merchandise presentations and merchandise plan changes.• Perform customer supervision on the front end such as register support, customer inquires, and general customer service.Oversee maintenance and organization projects in the backroom and providing general operational support throughout the facility.