* Collaborated with Technical Account Managers and Engineering teams to expedite and resolve client issues * Solved 100% of Support tickets via Zendesk without escalation and within a timely manner * Managed a book of accounts by meeting with clients as often as needed and communicated via Slack, email and Zoom * Utilized Snowflake and Python scripts to complete data pull requests to analyze data * Designed and created reports to analyze data and show value of products and services * Provided excellent support to clients by becoming a product expert Show less

* Assisted in the management of customer service and day-to-day operations of the local branch. * Assisted in managing a fleet of up to 550+ cars and multiple employees at the local branch. * Increased profit $100/car each month in six months while decreasing expenses. * Top three overall performer multiple months in the core areas of the business. * Built rapport with local body shops and dealerships to improve and expand clientele, and increase growth. * Assisted in developing, planning and actively participating in branch sales and marketing efforts to increase business. * Assisted in training, motivating and coaching employees to increase branch sales.

* Debug, troubleshoot and test front-end development implementations * Collaborate with developers, UX Design & Product Manager Lead to create secure and consistent software solutions in a fast-paced environment * Proactively learn and adapt to new technologies, programs, and processes * Collect, analyze and interpret data to drive results and deliverables * Support development, QA, Product, user experience team to launch new initiatives

* Game day operations staff member for Emmanuel College during Fall and Spring athletic seasons. * Helped with the set up and break down of athletic contests. * Managed the scoreboard at all home varsity games. * Maintained the statistics for individual players and team throughout game.

* Managed 5 Assistant Branch Managers and 30+ Customer Service Representatives * Drove exceptional customer service and user experience by coaching, training & scheduling weekly meetings with team * Assisted in management of 15K+ cars at Los Angeles International Airport for Enterprise, National and Alamo Car Rental * Achieved highest one month Customer Service score at LAX of 88 * Instituted use of ConnectedCar program among employees, increasing fuel collected over $20k on average of 3 months * Increased fleet size by 72% over two months due to acquisition of Maserati, Fiat and Alfa Romeo dealership in West LA * Analyzed data to optimize fleet size to balance expenses and maximize profit * Chaired meetings with team to review sales performance, set goals, and identify opportunities * Developed sales and customer service matrix to reward high performing hourly team members at LAX * Averaged 91% employee retention during tenure