* Implemented Incident, Problem, Change, Knowledge, Release, Service Catalog/Request Management, Asset Management, CMDB, Data Certification, Project/SDLC/Demand/Test, and end-user facing portals * In addition to development, day-to-day responsibilities included gathering, refining, and documenting requirements while coordinating with both onshore and offshore development resources * Architect on several large implementations, including clients with 10,000+ end users and 500+ IT users * Created custom applications of varying complexity and scope * Extensive experience deploying code and coordinating Production go-lives, along with subsequent patches and upgrades * Experience with MID Servers, LDAP integrations, Data Import methods (incl. Transform Maps), Single Sign On (incl. Multi-Provider SSO), Team Development, Application Scoping, UI Pages/Macros, and Web Services * Client industries have included financial services and telecommunications

* Technical Consultant specializing in implementations & development on the ServiceNow platform * Created several bespoke custom applications within ServiceNow * Client industries included medical, education, financial, defense, and technology industries * Clients ranged from those new to the platform to those with highly mature systems and processes

Senior Associate in CIO Advisory practice, with a focus on ServiceNow implementations.