Charles Peacock

Charles Peacock Email and Phone Number

Operations Manager @ Bon Secours Mercy Health
cincinnati, ohio, united states

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n/a

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Charles Peacock's Current Company Details

bsmhealth.org

Bon Secours Mercy Health

Operations Manager
cincinnati, ohio, united states
Website:
bsmhealth.org
Employees:
21639
Industry:
Hospital & Health Care
Experienced Contact Center Manager with a demonstrated history of working in the retail industry. Skilled in Analytical Skills, Retail, Problem Solving, Managing Large Budgets, and Team Building. Strong program and project management professional.

Charles Peacock Work Experience

  • bsmhealth.org
    Operations Manager
    Bon Secours Mercy Health Jul 20 - Present · 4 yrs 9 mos
    Cincinnati, Ohio, United States
  • bsmhealth.org
    Manager Ii
    Macy'S Aug 05 - Nov 14 · 9 yrs 3 mos
    New York, New York, United States
    * Responsible for defect support across all 4-contact centers within the organization. Set troubleshooting strategies, prioritization of issues and escalation of system requests. Manage projects from creation to deployment with a focus on creating testing plans for the entire testing phase. Incorporated new strategies and tools to reduce the overall ticket counts from an average of 125 down to 30 on hand. Utilize analytical skills to identify trends and focus on preventative actions to reduce the number of system requests. Implemented new testing strategies and plans to increase productivity and accuracy of results.
  • bsmhealth.org
    Credit Granting And Finace Manager
    Macy'S May 96 - Aug 05 · 9 yrs 3 mos
    New York, New York, United States
    * Responsible for a staff of 30+ phone associates, supervisors, system coordinators, and schedulers, including hiring, performance reviews, performance counseling, and training. * Create and maintain various financial reports, productivity reports, and database systems. * Create schedules for 300+ associates within budgetary constraints. * Manage call flow to optimize service levels among the multiple facilities. Analyze credit reports, bank references, and credit history to make high dollar credit decisions. * Responsible for all aspects of the multi-million dollar budget. * Utilize Rolling Operating Forecast (ROF) to establish departmental expense goals. * Create and analyze various financial reports, including reports for new business prospects. * Perform audits on accruals, expense aprons and reclassifications.
  • bsmhealth.org
    Senior Manager, Strategic Initiatives
    Macy'S Aug 17 - Jul 20 · 2 yrs 11 mos
    New York, New York, United States
    * Responsible for multiple large-scale projects as well as defect management within the organization. Created and analyzed key reports to submit process improvement for support and business operations teams. * Implemented key reporting structures and KPI’s to improve efficiencies and overall staffing workload. * Created a framework of reporting and tools to improve productivity and manage appropriate friction points for the customer and business operations team, reducing the number of defects by 40%. * Collaborated with the team to build and implement a sound PMO process, which resulted in an increase of project capabilities as well as visibilities to potential gaps and shortfalls. * Planned, scheduled, and assigned key projects across a team of project managers and administrators.
  • bsmhealth.org
    Digital Experience Manager
    Macy'S Nov 14 - Jul 17 · 2 yrs 8 mos
    New York, New York, United States
    * Added to a newly formed team to manage the data analysis, new enhancements, defects, and testing aspects of the Macys Credit web applications. * Utilized Core Metrics and Site Catalyst to implement new KPI’s as well as budgetary forecasting for the operation teams. * Managed, collaborated, and solved digital related issues. * Collaborated with internal and outside vendors with large scale digital platform conversion. * Created framework for testing digital related projects resulting in a reduction of release related issues by 20%.

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Frequently Asked Questions about Charles Peacock

What company does Charles Peacock work for?

Charles Peacock works for Bon Secours Mercy Health

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Charles Peacock works in the industry Hospital & Health Care.

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Charles Peacock attended St. Petersburg College, Osceola High School, Osceola High School, and St. Petersburg College .

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