Managed the production support teams concerning Online banking data, Customer Alerts, and Offer Repository. The support of theses applications included both mainframe and distributed portions of the applications and included staff and contractors in Charlotte, NC, Chennai and Bangalore, India and Guadalajara, Mexico.Managed the Release Migration Team directing staff and contractors in their efforts to support the migration of developed software code through the test environments into production.Managed Architecture Awareness and Control team, DB2 Task Force, and the Senior Management Architecture Team. Major Projects manager for $5M project that introduced DB2 into the Card applications at MBNA.Production Support Manager managing and directing support efforts and budget for the Collections and Recovery Management Systems at MBNA. Managed Input Systems production Support and development teams. Provided knowledge and direction to production support teams for TRAMS and Input Systems and Regulatory Projects development teams. Significant accomplishments: •Managing Endevor Migration Team for MBNA. Managed the code migrations for large release projects. Directed the effort to automate the manual processes which enabled the team to reduce staff by 75% and increase workload by 400%. •Managed $5MM Infrastructure Initiative DB2 Project. Designed and directed the coding efforts of 40 application areas and scheduled the implementation to allow the applications to access the current credit card number from the Access Medium DB2 table. •Enhanced Collections Tracking and Analysis system by reducing run time on a long running job from 13.5 Hours to 25 minutes. •Modified MasterCard TRAMS processing by removing 8 hours of processing time from the daily batch cycle. •Modified Visa TRAMS processing by removing more than 8 hours of processing time from the daily batch cycle.