Chandler Smith

Chandler Smith Email and Phone Number

Client Account Manager At Concur

Chandler Smith's Contact Details

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Chandler Smith's Current Company Details

Client Account Manager At Concur

Chandler Smith Work Experience Details

  • Technical Account Manager
    Sap Concur Jan 2012 - Oct 2019
    Greater Atlanta Area
    Concur Technologies is an American travel management company, providing travel and expense management services to businesses. Primary responsibilities include:Manage a profile of 13 internal and external client accounts with $1.1M in combined annual revenue with the largest client being the GSA (General Services Administration).Manage day-to-day priorities, including managing the client expectations in order to meet their objectives.Provide support and assistance to cross-functional teams.Ensure superior customer satisfaction through strong communication, conflict management, and problem solving skills to address customer needs and concerns.Monitor client satisfaction through follow up on solving client issues and problems.Initiate measures to research and resolve issues raised by the client.Consistently maintain over 90% client satisfaction rating while increasing client growth.
  • Director, Global Facilities
    Trx Jan 2006 - Jan 2012
    Atlanta
    TRX is a world-leading travel technology and data services provider, offering more than 20 software-as-a-service utilities for online booking, reservation processing, data intelligence, and process automation. Primary responsibilities include:Managed 7 corporate office locations globally with over 200k combined square feet including space utilization planning, lease and contract negotiation, and vendor management.Maintained and monitored programs designed for continuous maintenance of all building systems & processes including created a list of building systems and their required maintenance schedules (Electrical UPS System, fire alarm and sprinkler, HVAC, Backup Generator System, security system, housekeeping, etc.) Streamlined costs and resources through efficient oversight of lease negotiations, vendor management, office re-locations, and furniture re-configurations.Recognized for effective cost control, responsive customer service, and consistent quality results. "Go to" expert for space planning, furniture procurement, and event coordination.Completed $1.2M project moving corporate headquarters, including 150 employees, on schedule and under budget.
  • Manager, Document Processing
    Trx, Inc. Feb 2000 - Jan 2006
    Greater Atlanta Area
    TRX is a world-leading travel technology and data services provider, offering more than 20 software-as-a-service utilities for online booking, reservation processing, data intelligence, and process automation. Primary responsibilities include: Defined strategy to develop, execute, and manage distribution of aback-office travel fulfillment company.Coordinated communication between clients, management teams, vendors, and internal departments to align overall distribution effort with corporate goals. Researched and analyzed productivity and efficiency and developedinitiatives to improve processes and procedures.Managed and supervised employees including interviewing and hiring,training, scheduling and vacation time, maintaining a productive workatmosphere, and conducting performance appraisals.Increased efficiency by 51% and billable processes by more than 39% throughimplementing a system of cross-training and shift alterations.
  • Plant Manager
    Panarama, Inc. Feb 1995 - Feb 2000
    Greater Atlanta Area
    Panarama is a manufacturer of frozen foods and desserts with an annual sales of $25M. Primary responsibilities include:Managed multiple functions/departments, including production/manufacturing, maintenance, quality assurance/control, document control, shipping/receiving, material procurement, engineering, and health and safety.Created weekly production schedule based on incoming purchase orders, assisted in purchasing of raw materials, and coordinated shipments of finished products.Responsible for approving and ensuring appropriate implementation of corrective actions for production.Wrote all procedures and position contracts for every position on the production floor and assisted in training all floor managers and shift supervisors.Demonstrated analytical, problem solving, technical, customer service, change management, and cost consciousness skills.Created a Julian Code system for product recall and a tracking system for lot numbers on all incoming raw materials.Reduced production time by 28% through implementing automation on two product lines.
  • Vice President Of Operations
    Odom Foods, Inc. Feb 1991 - Mar 1995
    Greater Atlanta Area
    Odom Foods is a manufacturer of frozen food and dessert products with annual sales of $4.5MManaged two production lines for a $4.5M food processing and productionbusiness including 4 shift supervisors and 80 hourly employees.Created weekly production schedules, purchased raw and packagingmaterials, and scheduled shipments.Researched and developed product designs enhance appearance andbranding.

Chandler Smith Education Details

  • Kennesaw State University

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Frequently Asked Questions about Chandler Smith

What is Chandler Smith's role in his/her workplace?

Chandler Smith's role in his/her workplace is Client Account Manager At Concur.

What is Chandler Smith's email address?

Chandler Smith's email address is ch****@****cur.com

What is Chandler Smith's direct phone number?

Chandler Smith's direct phone number is +140498*****

What schools did Chandler Smith attend?

Chandler Smith attended Kennesaw State University .

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Chandler Smith has interest in Children, Economic Empowerment, Music And Spending Time With My Family, Racquetball, Management Training, Reading, Poverty Alleviation, Camping, Golf, Animal Welfare, Fishing, and Health.

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Chandler Smith has skills like Vendor Management, Operations Management, Contract Negotiation, Outsourcing, Project Management, Process Improvement, Management, Crm, Facilities Management, Business Analysis, Account Management, Program Management, Leadership, Cross Functional Team Leadership, Contract Management, Change Management, Team Leadership, Call Centers, Team Management, Team Building, and Customer Satisfaction.

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