* Design and develop updated IT infrastructure * Implementation of new infrastructure and conduct * Test end user environment. * Support IT Applications

* Project Manager, Application Specialist * Promotional Developer – “Scan It” and “Image Mouse” Product Lines * In-House Sales Event Planner * Arrange Dealer Promotional Events

Assess and develop CBT modules for Axis Insurance (contract)

* Manage LMS Implementation companywide (Skillsoft) * Write Governance for new LMS * Discuss strategy and plan with marketing, utilizing existing assets and procuring images * Create vision/look and feel for new e-Course branding (Captivate/Presenter) * Conduct needs analysis and assess current e-Courses * Develop corporate e-Course template * Author Problem Solving and Safety Compliance curriculum * Develop e-Learning modules and publish for internal compliance training

* Discuss plans and strategy with state holders/managers * Create and maintain vendor relationships * Create detailed documentation of all development processes on the internal wiki * Discuss strategy and plan with marketing, utilizing existing assets and procuring images * Create vision/look and feel for new e-Course branding (Captivate/Presenter) * Conduct needs analysis and assess current e-Courses * Develop corporate e-Course template * Develop consistent language and development practices * Create strategy and model to add voice to all e-Courses, using a modified computer-generated voice * Develop short training videos for User Assistance Portal (Camtasia) * Train all e-Course developers the new development process, company wide * Develop/program widgets to control playback function and skin

* Facilitate vendor’s implementation for tool updates * Develop specialized curriculum for WorlDox integration * Create accurate documentation and supporting job aids * Develop & maintain internal website via SharePoint Services * Asses and facilitate firm wide education and communication efforts * Instruct specialized curriculum in classroom setting, as well as remotely, via WebEx * Advanced Development: Advanced PowerPoint, Adobe Captivate 4.0 (Eastern District), Adobe Acrobat * Make efficiency recommendations for firm wide education / communication with cost base analysis * Instruct litigation staff to use PowerPoint to develop “day in the life” demonstration presentations

* Specialized applications, development and maintenance * Procure hardware, software and peripherals * Vendor and license management * Service Desk Management – 13 offices statewide * VPN and Remote Terminal Services Help Desk – Firm wide * Software Facilitating Project Manager (firm wide) * IP Telephony Administration, Training Development, and Instruction * SQL database development and management * Software and hardware installation, development, and instruction * Troubleshoot all problem files and * Conduct file conversions * Network Administrator - Windows NT, 2000, Server 2003 Active Directory * Edit and convert all types of multimedia to proper format * Technical trial preparation

* Facilitating Project Manager / Site Specialist * Applications Instructor: Liberty Mutual Curriculum / MS Office 2000 * Site Support (Troubleshoot / Executive Training / Laptop Training) * Multiple sites across the USA

* Project Manager, Education * Curriculum and promotional development * Present materials to stakeholders and demonstrate project dissemination strategy * Conduct “train the trainer” sessions across the state * Project facilitation

Applications Instructor: MS Office Suite 2000 / HTML Facilitating Project Manager

* On Site Support (Implementation / Troubleshoot / Executive Training) * On Site Instruction: Sherwin Williams Corporate Driven Curriculum / MS Office Suite 2000

* Document process flow * Applications Instructor: MS Office 2000 and Lotus Notes Mail * On Site Support (Troubleshooting, executive instruction, and corporate communication) * Multiple sites across the United States

* Develop and instruct Service Quality Management courses: SQP Overview, Major Outage Process, ITIL Foundations * Write proposal / business case analysis for executive management * Develop and maintain SQP / Problem Management / Service Manager websites * Needs assessment, subject matter expert liaison * Reporting responsibilities: SQP, Enterprise Metrics Reports (Crystal Reporting), education survey results per project * Create accurate documentation and supporting job aids * Specialized IT curriculum development and instruction * Project management: Internal SME, Web based training development, On-boarding SQP Project Management certification: 24 credits achieved, PMI certification by 05/01/2010 * Advanced multi-media development: Advanced PowerPoint, Adobe Captivate 4.0, Adobe Flash 8.0 * Internal web based training development and project management * Internal SQP, Service Manager, and Problem Management website development and maintenance

* Provide professional insight for computer support services and methodologies used in the IT industry. * Work with WCTC staff to bolster CSS program curriculum and direction. * Part time Faculty: Fundamentals of Support (ITIL F Introduction to Service Desk) * August 28, 2009 – August 2013

We raise naturally fed lamb, eggs and chicken. We also offer gorgeous, hand-spinner quality wool...next to skin soft to durable outer garment wool, in every natual color possible, and bright white too.

* Go-To Technical Training Guru for API Healthcare Instructional Design team, Methodology * Lead Instructional Designer for Human Resources and Payroll solution * Primary Instructional Designer for Patient Classification solution * Process improvement through education, ITIL certified * Instructional Development Project Manager, custom, client facing CBTs * GE Community Service Day: Project Leader, Horning Middle School * August 2015 * Nominated Outstanding Leader

* Conduct needs assessment of current corporate training environment * Asses current LMS and existing courses / offerings entered * Identify gaps in current submission processes, recommend solutions * Develop the LMS features and functions (Saba) * Automate pre and post work for classroom offerings * Propose solutions for governance, author documentation of recommendations * Identify current industry training methodologies and trends * Propose solutions for increased on-demand education (webinars, chat, social media) in a cost conscience, integrated solution * Monitor and maintain data integrity

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