* Assisting with team management and managerial tasks * Performing general administration tasks * Handling face to face and over the phone enquiries for customers and clients * Assisting directors with a vast range of responsibilities * IT setup and troubleshooting for the company * Training staff and team in various activities * Assisting with I.T. and administration projects to implement improvements * Manage invoicing for company and contractors * Organising and setting up for staff meetings

* Ensure files adhere to SLA’s where applicable * Create and maintain Quality Assurance process and policies * Review all open cases and liaise with consultants as necessary to maintain file standard * Tracking files for time frame deadlines