Manage a team of 8-10 associates. Act as the Visual Merchant for the store, executing floor moves, mannequin updates, and creative for the sales floor and windows. Oversee all Operations duties, including LP, Maintenance, Inventory, and IT. Ensure payroll is in line with company projections. Motivate the team to create a customer service experience that is different from any other. Coach, train, and develop associates to enable them to hit monthly sales goals and create further opportunity within the company. Recruiting and hiring. Customer service driven. Partner with the sales support supervisor, to ensure stock levels are maintainedPartner with the Store Director to share ideas and strategies on how to improve KPI‘s.

Attend weekly calls with the district manager to go over successes in opportunities for the company. Create a strong and genuine selling culture. Pushing the team to go above and beyond the customer service experience to create lasting impressions and return customers business. Ensure the team has the necessary tools to achieve their monthly sales goal based on SPH. Efficient in schedule making to ensure peak business days are protected.

All skills listed in the Team Lead role.Worked alongside the GM and Selling manager to ensure all daily/weekly goals are met. Responsible for associate on-boarding and scheduling.Ensure payroll remains in line with company projections.Ensure the service and selling culture for the brand remains high, through company best practices.

Managed a team of 40+ associates. Drive sales and set expectations to reach all store KPIs Motivate, coach, and develop associates to ensure maximum productivity on the sales floor and promote a successful work environment. Efficiently communicate with Head Office/Management team to ensure proper execution on the sales floor.Welcome to all feedback and in the moment training. Enforce store policies and procedures. Fluent in most Microsoft platforms.Perform end of day sales/banking controls.Perform opening and closing procedures.

Track and met sales goals based on last years KPIs. Perform opening and closing store procedures. Managed a team of 8+ associate. Train new associates on store procedures and product knowledge. Promote a high level of customer service via client books. Processed shipping and input new data into the inventory system. Exceeded sales goals and client capture on a monthly basis.

Executed opening and closing procedures. Processed banking logs and change orders. Motivating and developing associates into product specialists.

Delivered 100% customer service to every customer who entered the store. Processed shipment. Till Specialist. Executed floor sets and product moves.Processed enterprise shipment within the store.