Responsible of A/P, Payroll, Commission and Purchasing for a thriving Financial Investment Firm.

Plan direct and coordinate the operations of 12 offices located in 6 Midwest and southeast states. Review financial statements, sales and activity reports and other performance data to determine areas needing cost reduction and program improvement. Ensure compliance with all state and federal laws regarding the industry. Utilize outside counsel and accountant to maintain compliance

Provide computer, printing, shipping and business services to residential and commercial customers. The store was able to sustain itself within 18 months and show a profit shortly thereafter. Government compliance, AR, AP, HR, P&L, Production, Systems acquisition, Computer Infrastructure, Customer service.

As Customer Services Regional Manager since 2000 I led the Southwest region to the #1 position in sales, customer satisfaction, customer retention, employee retention, and various metrics aligned with company goals. I have managed a $2.5M budget to goal for each year in this position. I created and managed schedules, training, events, evaluations, employee counseling, inventory and resources. Created and implemented several marketing programs. Managed relationships with key accounts and worked on numerous collateral projects.As Area Support Engineer and Corporate trainer of rookie and advanced engineers, I acted as both supervisor and mentor. I was able to help each attain the desired results while modifying the course material and write evaluations for 128 attendees. I also was responsible for upgrading and updating course material as technological advancements required. As Firefighter I established confidence and a rapport with the managers for whom I was assigned. As a volunteer on various projects I was able to help other departments attain their goals. As Project Manager my involvement with companies such as Bell+Howell, Mitsubishi, Toyota, Lucent Technologies and Microsoft I represented the company in a professional manner and contributed to the development of products, procedures and writing of various manuals.