Carlos Alvarado

Carlos Alvarado Email and Phone Number

Customer Success Manager @ Equinix
redwood city, california, united states

Carlos Alvarado's Contact Details

Carlos Alvarado work email

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n/a

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Carlos Alvarado's Current Company Details

equinix.com

Equinix

Customer Success Manager
redwood city, california, united states
Website:
equinix.com
Employees:
8497

Carlos Alvarado Work Experience Details

  • equinix.com
    Team Lead, Customer Success
    Equinix Jun 2020 - Present
    United States
  • equinix.com
    Customer Success Manager
    Equinix May 2017 - Present
    Miami/Fort Lauderdale Area
    Equinix is today the worldwide leading colocation company running with 200 data-centers a unique and one of the largest data-center network worldwide. Since 1998 more 7 billions of dollars have been invested within Equinix IBXs. Today, Equinix operates International Business Exchange™ (IBX®) data centers in 48 markets across 24 countries in the Americas, EMEA, and Asia-Pacific.The Customer Success Manager (CSM) is pivotal in the delivery of services to a portfolio of Equinix clients. The CSM drives collaboration with client and internal cross functional teams to manage client implementations and meet client requirements timely and efficiently. The CSM also owns and manages a very broad range of account and service related client questions, requests, and issues to resolution.
  • equinix.com
    Service Manager
    Terremark Dec 2010 - Apr 2017
    Miami - Usa
    The Service Management organization is focused on ensuring the satisfaction of the customer base through proactive management and coordination of services that are intended to meet and exceed expectations. Service Manager interacts with all service delivery teams within Terremark to ensure that we effectively meet customer requirements while balancing the business objectives of Terremark. Additionally, drive development and overall improvements to the customers’ IT management strategy.
  • equinix.com
    Information Security Analyst
    Fpl Oct 2008 - Aug 2010
    - Provide Project Management solutions related to employees and contractor enterprise access.- Design, develop and implement processes to automate access to new technologies.- Closely work with HR to resolve deficiencies outlined by monthly and yearly internal and external audits as required by Sarbanes-Oxley requirements.- Work with Nuclear sites to maintain proper access at all times, due to a large contractor turnaround and sensitive information access.- Train new staff in new and existing processes to maintain a balanced knowledgebase.- Main support contact to mainframe security systems.
  • equinix.com
    Sr. Developer Analyst
    Florida Power & Light Company Mar 1988 - Sep 2008
    - Designed, developed and implemented mainframe solutions for CIS (Customer Information Systems).- Trained new staff in utilizing new IBM mainframe tools.- Provided support for multiple Batch applications, 24 X 7.- Main contact support for Information Security Mainframe Systems (SME).

Carlos Alvarado Education Details

  • equinix.com
    International College Of The Cayman Islands (Miami Chapter)
    Computer Sience
  • equinix.com
    Broward College
    Computer Sience

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Frequently Asked Questions about Carlos Alvarado

What company does Carlos Alvarado work for?

Carlos Alvarado works for Equinix

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Carlos Alvarado's role in his/her workplace is Customer Success Manager.

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What schools did Carlos Alvarado attend?

Carlos Alvarado attended International College Of The Cayman Islands (Miami Chapter), and Broward College .

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