• Created user acceptance testing documentation (15+ documents, 150+ test cases per document) for use in systems development and lead of UAT team of 30+ members• Led the implementation of PlanPlus, a cloud-based productivity software system. Worked closely with our internal stakeholders/users and the vendor to implement by 2 month Go-Live date. Consolidated number of systems needed by business unit from 3+ to 1 and increased efficiency to reduce number of people needed to complete daily workload• Assistant project manager on Covid-19 renters and homeowners assistance programs by tracking deliverables/milestones using MS project, meeting regularly with key stakeholders, and providing bi-weekly reports of project status to the Director of Application Development• Worked closely with users from 9 different internal business units (including HR, finance, accounting, legal, communications, etc.) on a daily basis to resolve ServiceDesk tickets relating to both internal/on-prem and cloud-based applications• Performed regular updates of internal/on-prem systems, working with systems engineers, DBAs, and vendors, to keep all systems up-to-date, adhering to organizational standards• Designed payment processes for payment of grants/loans to grantees/borrowers, including front end applications, accounting systems, databases, and loan servicing systems• Awarded “team member of the month” by IT leadership team• Wrote a statement of work, budget, and contract to renew a contract with one of our vendors

• Gathered and documented requirements and worked on other phases of SDLC for urgent Covid-19 assistance programs project to aid in the delivery to market in less than 3 months meeting our stretch goal• Led a project to create an “As is” report for the current help desk process by conducting stakeholder interviews and gathering documentation• Documented systems requirements using Microsoft Visio• Developed requirements for and helped in the design of user-facing web applications

Entrepreneur start-up to service the residential community in screen replacements for windows and doors. Lower cost alternative to local hardware stores.• Advertise and market through flyers, door to door, social media and word of mouth to increase sales• Conduct inventory management to ensure that I have enough materials at a given time to complete orders by quoted deadline• Keep detailed records and perform database management using Excel to track profits, expenses, and client information• Provide excellent customer service by being responsive, flexible, and providing quick turn-around times

• Create video montages for special life events using Final Cut Pro• Work closely with clients to incorporate their specific requests into the finished product • Perform content research to match current trends/appropriate tones when developing projects for specific events• Conduct assessment of clients’ satisfaction with finished products to improve project quality going forward

• Oversee placement of guests using OpenTable GuestCenter• Train newly hired hosts by teaching them how to properly fulfill host duties• Delegate responsibilities to hosts to ensure the front-of-house runs efficiently and• effectively• Ensure positive customer experience by greeting guests and making sure they are satisfied with their visit• Show guests to tables in respectful and welcoming manner• Was promoted from host to Maître d’ (lead host) after 6 months of work• Help guests to schedule large parties/private events