Assist an average of 40 customers per day in finding or selecting items, and providing recommendations which have generated a total of $8K in additional revenue. Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.

Implemented innovative cable management strategies, resulting in a well-organized IT infrastructure that reduced downtime by 30% and improved system reliability. Provided timely and efficient IT support to employees, consistently addressing inquiries and swiftly resolving technical issues, ensuring an uninterrupted workflow and boosting employee satisfaction.

Delivered expert technical support to faculty and students in NYC public schools, ensuring seamless operation of educational technology and enhancing the learning experience. Effectively leveraged company resources, including knowledge bases, workflows, and defined scripts, to consistently resolve user challenges, boosting overall efficiency and user satisfaction by 25%.

Analyzed client software usage data using Excel, identifying key metrics and trends that led to a 10% increase in user adoption. Developed dashboards in Tableau that improved stakeholder understanding of complex datasets, resulting in a 15% reduction in decision-making time. Collaborated with client stakeholders and internal analytics teams to present insights and recommendations based on data analysis, driving informed decision-making.