Worked on a cutting edge intervention for the wholistic treatment of elderly patients in their home.

Built out a customer care program for a fledgling startup. Managed all customer channels including email, customer forum, blog, Twitter and Facebook. Consulted with churches and successfully launched the Table in numerous communities.

* Managing personnel and in-the-moment continuous troubleshooting * Interacting with customers * Upholding customer satisfaction and store cleanliness standards

Building an innovative mobile-first banking solution for Black America, specializing in Financial Education features and functionality.

* Organizing annual tour: housing, food, and travel * Communicating with hosts and choir members to ensure safe and smooth travel * Delegated tasks like set-up and merchandise sales

Guides product direction and overall strategy. Oversees the approach, methods, and team tasked with caring for customers. Develops tools and materials to enhance the user experience. Crafts the brand using social media outlets, email newsletters, speaking engagements, and the company blog. Designs and hosts live webinars and Q&As.

Oversees entire implementation process from design to launch and beyond. Establishes product priorities utilizing client feedback. Designs new features that solve core business problems. Collaborates with engineering team in continuously developing the core product and delighting customers. Regularly meets with clients and users to ensure they are satisfied.

Betterment is the smarter automated investing service, helping people to better manage, protect, and grow their wealth through leading technology. The service offers a globally diversified portfolio of ETFs, designed to help provide you with the best possible expected returns for retirement planning, building wealth, and other savings goals. Betterment is a CNBC Disruptor 50 and Webby award winner and has been featured in the New York Times, Forbes, and the Wall Street Journal. Betterment helps people to achieve a smarter financial future with minimal effort and at a fraction of the cost of traditional financial services.